Hadeer Nassar

Dedicated and detail-oriented professional with experience in customer service and administrative support. Skilled in handling client inquiries, managing office operations, maintaining records, and providing efficient administrative assistance. Strong communication, organizational, and problem-solving abilities with a commitment to delivering excellent service and supporting smooth day-to-day business operations.

Customer Service - HSBC - Egypt

(2017-01 - 2018-01)

• Managed front desk operations and served as the first point of contact for walk-in customers.
• Assisted customers with inquiries, account setup, and banking services.
• Resolved customer issues efficiently and directed them to the appropriate department when needed.
• Maintained a professional company image through in-person and phone interactions.
• Handled customer complaints and ensured prompt service delivery.
• Managed telephone operations and supported call handling during busy periods.

Administrative Assistant - Sheikha Shuaa Trading Company - Qatar

(2018-12 - 2020-12)

• Organized meetings, prepared agendas, and recorded detailed meeting minutes.
• Managed travel arrangements, bookings, and reservations for senior managers.
• Scheduled appointments and maintained calendars for management staff.
• Handled incoming calls, correspondence, and office communication.
• Supported visitors and provided general administrative assistance.
• Performed document preparation, filing, scanning, copying, and translation tasks.

Accountant - B2B Shipping Company - Egypt

(2021-03 - 2022-03)

• Managed financial records and maintained accurate accounting documentation.
• Prepared financial reports and assisted management in making financial decisions.
• Reconciled bank statements and monitored daily transactions.
• Assisted with financial audits and ensured compliance with accounting procedures.
• Tracked expenses, invoices, and company accounts accurately.

Receptionist - Medical Hospital - Qatar

(2023-01 - 2026-01)

• Managed front desk operations and ensured efficient daily reception activities.
• Welcomed patients and visitors in a professional manner and handled inquiries promptly.
• Scheduled appointments and coordinated patient visits with doctors and medical departments.
• Answered incoming calls, transferred calls to the appropriate departments, and managed messages.
• Maintained patient records and updated administrative documents accurately.
• Assisted patients with registration procedures and guided them to the relevant departments.
• Handled customer concerns and provided administrative support to ensure smooth hospital operations.
• Maintained a professional and welcoming environment for patients, visitors, and staff.

Bachelor's Degree in Commerce (English Section) - Accounting & Business Administration