Hamdan Hamdu

Highly motivated and customer-focused professional with hands-on experience in the aviation industry and real estate. Adept at delivering exceptional customer service and managing guest relations in fast-paced environments. Over one years of experience working as a Customer Service Executive at Air India SATS, providing high-quality assistance to passengers and ensuring smooth operations.

Skilled in airport ground operations, travel and tourism, and real estate management. Proven ability to effectively communicate with diverse clientele, resolve customer issues, and support operational goals.

Customer Service Executive at Air India Sats (2022-10 – 2024-03)

AEP ID: 10026770

• Communicated accurate and detailed information regarding products, services, and company policies, helping customers make informed decisions
• Maintained accurate records of passenger interactions, flight information, incident reports, and operational activities in accordance with airport and regulatory standards
• Collaborated with airline personnel, ground staff, and security teams to address passenger needs promptly, ensuring consistent service delivery and satisfaction

Property Management at Al-Gharafa Real Estate (2024-09 – Present)

• Conducted regular property inspections, documented findings, and initiated necessary improvements or preventive maintenance to protect asset value
• Facilitated conflict resolution and enforced lease agreements while maintaining fairness, empathy, and a customer-first approach

Bachelor Of Business Administration – University of Calicut (2023)

Airline Management – India (2022)

Airport Ground Operation – India (2020)

Travel And Tourism – India (2020)

Higher Secondary Education - VHSC – Vocational Higher Secondary School, Mannarkkad Eduthanattukara (2019)