Hanady Houkayem

Monitor operations to ensure that they meet production standards. Recommend adjustments to the assembly or production process. Inspect, test, or measure materials.

Quality Control Specialist - Part Time - CAK Kitchen - Lebanon - Daher Sarba

(2023-07)

• Monitor operations to ensure that they meet production standards.
• Recommend adjustments to the assembly or production process.
• Inspect, test, or measure materials.
• Accept or reject finished items.
• Remove all products and materials that fail to meet specifications.
• Report inspection and test data such as weights, temperatures, grades, moisture content, and quantities inspected.

Restaurant Supervisor - Babel Restaurant - Lebanon - Dbayeh

(2022-12 - 2023-06)

• Scheduling shifts and managing employee work hours.
• Conducting performance evaluations and providing feedback.
• Ensuring excellent customer service standards are maintained.
• Handling customer complaints or concerns effectively.
• Monitoring dining room ambiance and addressing any issues.

Dietitian - CAK Kitchen - Lebanon - Daher Sarba

(2023-07)

• Traking patient's progress and adjusting meal plans as needed
• Maintaining accurate and detailed records of assessments, plans and progress
• Implementing nutrition interventions for varios medical conditions
• Creating healthy nutritious dishes

Front Of House Manager (FIFA 2022) - Dohatona - Ali Ben Ali - Qatar - Lusail Stadium

(2022-10 - 2022-11)

• Coordinate daily management operation.
• Ensure compliance with sanitation and safety regulations.
• Optimize workflow and productivity.
• Check with all the bar manager that lounges are fully prepared with drinks.

Quality Control Specialist (Part Time) - Sushiholic - Lebanon - Ghazir

(2020-08 - 2022-10)

• Develop and maintain facility quality systems.
• Oversee food sanitation and safety.
• Maintain systems for checking and verifying process compliance to HACCP Food Safety Plan, Food Quality Plan.
• Ensure effective training in food safety and quality control training for plant team members.
• Report findings of quality control audit to the General Manager.

Branch Manager & Customer Care Representatives - Sushiholic - Lebanon - Ghazir

(2020-08 - 2022-10)

• Coordinate daily restaurant management operation.
• Respond to customer complains.
• Organize and supervise shifts.
• Ensure compliance with sanitation and safety regulations.
• Optimize workflow and productivity.
• Submit daily closing report and cash.

Customer Care Service - Sushiholic - Lebanon - Ghazir

(2019-06 - 2020-08)

• Interact with customers to solve issues and question.
• Maintain a positive and friendly tone with customers at all times.
• Establish new customer accounts and record account information, like phone numbers or addresses, on digital platform.
• Listen to customer complaints and try to identify the cause of their problem.
• Identify the appropriate response and strategy to solve customer issues as quickly as possible.
• Able to manage large amounts of phone calls, chats, emails, and other communication channels.
• Ensure customer satisfaction and maintain professional customer support.

Head Hostess - Sushiholic - Lebanon - Ghazir

(2018-07 - 2019-06)

• Thank clients for their patronage when they are leaving.
• Ensure complete and consistent cleanliness of the hostess area.
• Be available to answer calls and to greet guests.
• Supervise host book efficiently and oversee clients seating arrangements.
• Handle clients amicably and with understanding whether they have reservation or not.
• Schedule reservation for guests both in person and over the phone.

Bachelor Degree - Nutrition And Dietetics - Lebanese Canadian University (2021)

Lebanese Bachelor - Sociology & Economics - Antonine Sister School (2018)