Quality Control Specialist - Part Time - CAK Kitchen - Lebanon - Daher Sarba
(2023-07)
- Monitor operations to ensure that they meet production standards.
- Recommend adjustments to the assembly or production process.
- Inspect, test, or measure materials.
- Accept or reject finished items.
- Remove all products and materials that fail to meet specifications.
- Report inspection and test data such as weights, temperatures, grades, moisture content, and quantities inspected.
Restaurant Supervisor - Babel Restaurant - Lebanon - Dbayeh
(2022-12 - 2023-06)
- Scheduling shifts and managing employee work hours.
- Conducting performance evaluations and providing feedback.
- Ensuring excellent customer service standards are maintained.
- Handling customer complaints or concerns effectively.
- Monitoring dining room ambiance and addressing any issues.
Dietitian - CAK Kitchen - Lebanon - Daher Sarba
(2023-07)
- Traking patient's progress and adjusting meal plans as needed
- Maintaining accurate and detailed records of assessments, plans and progress
- Implementing nutrition interventions for varios medical conditions
- Creating healthy nutritious dishes
Front Of House Manager (FIFA 2022) - Dohatona - Ali Ben Ali - Qatar - Lusail Stadium
(2022-10 - 2022-11)
- Coordinate daily management operation.
- Ensure compliance with sanitation and safety regulations.
- Optimize workflow and productivity.
- Check with all the bar manager that lounges are fully prepared with drinks.
Quality Control Specialist (Part Time) - Sushiholic - Lebanon - Ghazir
(2020-08 - 2022-10)
- Develop and maintain facility quality systems.
- Oversee food sanitation and safety.
- Maintain systems for checking and verifying process compliance to HACCP Food Safety Plan, Food Quality Plan.
- Ensure effective training in food safety and quality control training for plant team members.
- Report findings of quality control audit to the General Manager.
Branch Manager & Customer Care Representatives - Sushiholic - Lebanon - Ghazir
(2020-08 - 2022-10)
- Coordinate daily restaurant management operation.
- Respond to customer complains.
- Organize and supervise shifts.
- Ensure compliance with sanitation and safety regulations.
- Optimize workflow and productivity.
- Submit daily closing report and cash.
Customer Care Service - Sushiholic - Lebanon - Ghazir
(2019-06 - 2020-08)
- Interact with customers to solve issues and question.
- Maintain a positive and friendly tone with customers at all times.
- Establish new customer accounts and record account information, like phone numbers or addresses, on digital platform.
- Listen to customer complaints and try to identify the cause of their problem.
- Identify the appropriate response and strategy to solve customer issues as quickly as possible.
- Able to manage large amounts of phone calls, chats, emails, and other communication channels.
- Ensure customer satisfaction and maintain professional customer support.
Head Hostess - Sushiholic - Lebanon - Ghazir
(2018-07 - 2019-06)
- Thank clients for their patronage when they are leaving.
- Ensure complete and consistent cleanliness of the hostess area.
- Be available to answer calls and to greet guests.
- Supervise host book efficiently and oversee clients seating arrangements.
- Handle clients amicably and with understanding whether they have reservation or not.
- Schedule reservation for guests both in person and over the phone.
