Hassine Kaddes

Restaurant Captain at Sheraton Grand Doha Resort Convention Hotel (2022-03 – Present)

Lead restaurant operations and manage waitstaff performance

• Provide guidance and support to the team to ensure efficient workflow.
• Train new waitstaff on service standards, restaurant policies, and menu knowledge.
• Communicate with kitchen staff, bartenders, and management to ensure smooth operations.
• Handle any guest complaints or issues, resolving them quickly and professionally.
• Monitor the pace of service and ensure that food and drinks are delivered timely and correctly.
• Ensure the restaurant adheres to hygiene, food safety, and health regulations.
• Report to restaurant management on daily service issues, staffing needs, and customer feedback.

Waiter at W Doha Hotel (2016-06 – 2021-07)

Provided table service and ensured guest satisfaction

• Welcome customers as they arrive at the restaurant or dining area.
• Present the menu to customers, explaining the options and specials.
• Serve food and drinks to customers in a timely and efficient manner.
• Check with guests to ensure they are satisfied with their meals.
• Keep tables clean and clear of any used dishes or glasses.
• Present the bill to customers and handle cash or credit card transactions.
• Follow all health and safety guidelines for food handling and cleanliness.

Assistant Waiter at Riadh Palms Hotel (2014-05 – 2016-04)

Assisted waiters with table setup, service, and order management

• Set up and clean the table.
• Deliver the order to the guest with smile.
• Greeting the guest and answering question regarding the menu.
• Make sure my side station full of mise enplace.
• During the busy time assist the waiter for taking the order and payment.

High School Diploma (2010-09 – 2012-07)