Helana Hamad

Finance Graduate (Minor: Taxation) with practical experience gained through a professional placement at the Qatar Stock Exchange. Possessing strong analytical, communication, and problem-solving skills, with the ability to adapt quickly to dynamic work environments and contribute effectively to organizational success. Experienced in working with data, preparing reports, managing client interactions, and supporting day-to-day business operations.

Demonstrated ability to work independently and collaboratively, prioritize tasks, meet deadlines, and maintain a high level of professionalism and attention to detail. Seeking an opportunity to apply my academic knowledge, practical experience, and transferable skills in a professional environment that offers growth, learning, and the ability to make a meaningful

Finance Intern at Qatar Stock Exchange (2025-06 – 2025-08)

• Analyzed daily financial data and market movements to derive indicators supporting investment decisions
• Prepared preliminary financial reports based on real market data with a focus on accuracy and reliability
• Conducted detailed market research to identify trends and potential investment opportunities
• Collaborated with cross-functional teams to improve internal workflows and operational efficiency
• Supported stock and financial instrument performance analysis using modern analytical tools and techniques
• Improved the quality of financial reporting outputs through precise data analysis
• Contributed to supporting investment decisions based on real market analysis
• Developed a strong practical understanding of financial markets and investor behavior

Customer Service Representative at Abraj Company (2022-11 – 2023-01)

• Managed a high volume of customer inquiries via phone and multiple channels efficiently
• Analyzed customer issues and provided immediate solutions ensuring satisfaction and service continuity
• Accurately documented customer data and interactions within CRM systems
• Adhered to service quality standards and achieved departmental KPIs
• Professionally handled sensitive cases and complex complaints
• Achieved high levels of customer satisfaction through fast response and quality solutions
• Reduced complaint escalations by resolving issues at first contact (First Contact Resolution)
• Enhanced company image by delivering a professional customer experience

Marketing & Sales Officer at Al Abwaz Real Estate Company (2020-01 – 2021-12)

• Prepared and managed installment schedules and payment plans aligned with customer capabilities
• Analyzed customer financial data to determine optimal repayment plans
• Supported sales operations through continuous communication and strong relationship building
• Negotiated and closed deals in alignment with company sales targets
• Followed up with customers post-sale to ensure continuity and strengthen loyalty
• Contributed to achieving sales targets through effective negotiation
• Improved customer account management and reduced payment delays
• Increased deal closure rates through accurate understanding of customer needs

Bachelor's Degree in finance and taxation – Qatar University (2026-05)