Hiba Gasmi

Dedicated and adaptable professional with 4 years of experience in customer service, administrative coordination, and medical support. Adept at handling client inquiries, resolving issues efficiently, and managing multiple tasks in fast-paced environments. Strong teamwork, communication, and organizational skills, with experience across retail, healthcare, and aviation sectors. Seeking an opportunity within a team that values service excellence, professionalism, and operational efficiency.

Customer Service Representative (Online & Showroom) at Ansar Gallery (2025-04 – Present)

Managed online and in-person customer service operations across e-commerce and showroom departments.

• Managed and monitored online customer orders, ensuring timely and accurate follow-up.
• Coordinated with delivery teams, sales departments, and management to resolve order delays, wrong items, or damaged products.
• Handled customer complaints with professionalism and provided quick, effective solutions.
• Assisted walk-in customers with inquiries, product information, returns, and exchanges.
• Ensured a high-quality, friendly, and professional in-store experience.
• Resolved face-to-face customer issues, maintaining high satisfaction levels.

Medical Assistant / Nursing Assistant at Private Clinic & Hospital (2022-01 – 2023-01)

Provided medical and administrative support in a private healthcare facility.

• Scheduled, managed, and coordinated patient appointments.
• Welcomed patients and maintained confidential medical files with accuracy and discretion.
• Managed phone calls, confirmations, patient follow-ups, and administrative tasks.
• Supported physicians and nurses in daily clinical operations and patient care.

Ground Handler – Lost & Found Department at Tunisia Airlines (2018-09 – 2020-05)

Managed baggage claims and lost luggage recovery operations.

• Handled baggage claims from initial report to resolution.
• Recorded detailed case information in the airline database.
• Coordinated with partner airlines to track, locate, and recover lost luggage.
• Provided customer support regarding lost items, ensuring timely and satisfactory solutions.

High School Diploma in Computer Science – Nefza, Tunisia (2015)

Cabin Crew Training Diploma in Aviation – IAC, Tunis, Tunisia (2016-10)

Nursing Assistant Diploma in Healthcare – Educka Institute, Tunis, Tunisia (2020-12)

Diploma in HR Management – Alison Online Learning