Ibtihel Nasser

Experienced ground handling Agent II at Qatar Airways with a strong background in baggage management and passenger support. Demonstrates proficiency in English, French and Arabic with notable skill in teamwork, active listening and passionate care. Proven ability to handle unclaimed and mishandled baggage efficiently, ensuring timely reunification with customers.

Previous experience as a Bartender at Tunisair has honed problem solving skill and adherence to safety protocols. Highly responsible, reliable and committed to maintaining cleanliness and neatness. Career goals include advancing with the aviation industry while continuing to provide exceptional service.

Aviation professional in ramp services, including baggage handling, aircraft marshaling, and ensuring safety protocols. Excellent at coordinating with team members to achieve timely and efficient aircraft turnarounds with proven trac record to successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Passenger Service Agent [PRM & UM Assistance] at Qatar Airways (2024-06-09 – Present)

Provided personalized assistance and care to passengers with reduced mobility and unaccompanied minors, ensuring safety, comfort, and smooth coordination with airlines and airport teams throughout their journey.

• Creating OHD or known as on hand bags that registered unclaimed; unauthorized/unknown bags from particular flight OB/OAL flight.
• Inserting rush bags from mishanded flight and SFT rush bag from inbound station as per claim.
• MTL report for the left behind bags and pre forwarding advice creation to the claim station.
• Retagging and re-flight the bags as per disposal advice from IOC QR.
• Tracing the bags through world tracer and HAQIBA in order to reunite to respective customer airlines.
• Identify the bags in PBR in particular of unknown bags; unreadeable tags; unable to scan tags and possible unauthorized bags.
• Checking airlines emails with pre advice message and follow up calls.

Bartender at Tunisair Handling (2022-06 – 2022-08)

• Baggage handling, including loading and unloading luggage from aircraft.
• Providing passenger assistance and support at the airport.
• Learning safety protocols regulations.
• Acquiring problem-solving skills related to ground handling challenges.
• Taking care of your appearance (cleanliness, neatness, elegance).

Master's Degree in Social and Solidarity Economy – INTES: University of Tunis (2023-01 – 2024-01)

Degree Universit in Economic policy analysis – INTES-University of Tunis (2022-01)

Bachelor Degree in Economics and Management – School Marsa Riadh (2016-01)