Mohamed Ilham

As a Certified Service Advisor, My professional experience includes listening to the customers as to consult their concerns and then collaborating with the Team leader/ Service Engineer to address the concerns.

I enjoy providing excellent customer service, but also enjoy working on cars myself from the childhood.

I do work as "Service Advisor" more than 5 years with the wide knowledge in Customer Service, Automobile Engineering & Management.

Service Advisor.

Saleh Al Hamad Al Mana Co. from November 2017 to Present day.

(Nissan, Infiniti & Renault Dealership in Qatar)

My job role includes

• Making Pro-Active Appointments for services.
• Greeting, Receiving & Consulting customers to reach the highest level of Customer Retention & CS, which can bring a sustainable profit to the Dealers.
• Preparing job cards & estimates with clear concerns to get easy understanding to the team-leader & technician to increase the workshop efficiency.
• Explaining the repair invoice/ quotation to the customer with simple terms.
• Making follow-up calls & messages to ensure customer satisfaction.
• Developing the sales mindset & field knowledge thru online and OJTs to increase the interpersonal communication & customer service skills.

Awarded

Highest performing Service Advisor. (Q3,

Q4 – Financial Year 2021)

Motor Vehicle Engineering & Management

Completed Subjects

• Management Skills in Motor vehicle engineering
• Business System in Motor vehicle engineering
• Service Reception in Motor vehicle engineering
• Financial System in Motor vehicle engineering

Completed Dip. In Motor Vehicle Engineering system 2 (City & Guild).

• Engine System 2
• Chassis System 2
• Maths, Science & Electronics

Completed Certificate in Hybrid System (City & Guilds).