Islem Mrad

Enthusiastic and service-oriented sales professional with a strong ability to connect with customers, understand their needs, and provide tailored solutions. Known for a friendly demeanor, active listening skills, and a passion for helping customers make confident purchasing decisions. Committed to supporting sales growth through exceptional service and consistent performance.

Sales Assistant at Chic (2025-10 – 2026-03)

• Thrived in a fast-paced, high-pressure environment by managing multiple VIP clients simultaneously while maintaining the store's premium service standards.
• Exceeded monthly sales targets by 15% through proactive upselling and building a loyal base of repeat high-net-worth clients.
• Processed high-value transactions and managed tax-free shopping documentation accurately for international tourists.
• Maintained impeccable visual merchandising displays and floor standards to uphold the boutique's sophisticated aesthetic.

Sales Associates at Splash (2024-03 – 2025-02)

• Delivered personalized customer service and guided clients through product choices.
• Handled returns, exchanges, and customer concerns professionally.
• Participated in visual merchandising and sales promotions.
• Maintained strong performance during peak seasons and high-traffic periods.

Sales Associates at zara Algeria (2020 – 2023)

• Assisted customers with product selection and delivered accurate information.
• Ensured organized displays and maintained stock availability.
• Supported daily store operations and contributed to meeting sales targets.
• Provided a welcoming customer experience and resolved inquiries effectively

Bachelor's degree in Operationnal Marketing – Annaba (2017 – 2020)