Jiji Shalapi

Results-driven professional with a background in customer service, account management, sales, social media, and digital marketing, bringing strong communication, problem-solving, and organizational skills. Building on this professional background, graduated from Doha University for Science and Technology with a specialization in IT Hardware, gaining practical knowledge through university projects, assignments, and technical labs. Developed hands-on experience in networking, router and switch setup and configuration, hardware, and network troubleshooting through academic projects.

As a fresh graduate, seeking to begin a career in IT Hardware and Network Engineering while bringing my previous professional experience and technical education together.

Marketing Manager at Bridal By Maisa (2025-01 – 2026-01)

• Managed digital marketing and social media activities for the owner's account, bridal shoes account, and main bridal page.
• Collaborated with magazines and media partners, while handling photography, videography, and photoshoot coordination.
• Developed creative marketing ideas and content strategies to strengthen brand visibility and social media engagement.

Customer Service & Call Center Specialist at Qtamween Company (2025-01 – 2025-12)

• Handled customer inquiries, explained company services, and provided support through phone calls and other communication channels.
• Followed up on application-related issues, identified problems, and coordinated with the relevant team to help resolve them.
• Communicated with customers to provide service information, answer questions, and ensure a positive customer experience.

Sales & Marketing Representative at Pet Station (2024-01 – 2025-01)

• Managed digital marketing activities, including creating content and photographing animals for Instagram and other social media platforms.
• Handled customer inquiries and sales, provided information about animals, and supported customers throughout the purchasing process.
• Achieved and exceeded monthly sales targets by effectively communicating with customers and applying sales strategies.

Account Manager at Advanced Media (2024-01 – 2024-12)

• Managed multiple client accounts across healthcare, food, and other industries, meeting with clients to understand their marketing needs, goals, and social media vision.
• Coordinated marketing teams by assigning tasks, reviewing social media content and designs, and working with photographers, videographers, and content creators to deliver campaigns.
• Developed client relationships and identified opportunities to expand marketing services, including social media management, content creation, and paid advertising.

Marketing & Operations Coordinator at Heather Company (2021-01 – 2023-12)

• Managed daily business operations and coordinated tasks to support smooth workflow.
• Created social media content, promotional designs, and marketing materials.
• Took and edited professional photos for products, services, and social media.
• Handled customer inquiries, communication, and follow-up.
• Supported marketing activities and helped promote the company's services online.
• Coordinated with customers and team members to ensure tasks were completed effectively.

Sales Executive at Al Bedaa Gallery (2018-01 – 2019-12)

• Assisted customers in selecting perfumes based on their preferences and provided product information.
• Achieved and exceeded monthly sales targets through effective communication and sales techniques.
• Built positive customer relationships and supported daily sales operations.

Diploma in Information Technology (Hardware) – University of Doha for Science and Technology (2020-01 – 2026-12)