John Hana
Lead customer service agent
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نبذة
§ Lead Customer Service contact center Qatar airways o Mailbox handling ,support and observe relevant features o Development support , supervised operation difficult situation o Handling passengers issues , support, collaborated with collages seniors o Develop operation with KPI, take over floor leadership ensure is always managed
Achieve sales target , commercial awareness o Work together with other internal ,external to improve efficiency ,service delivery o Resolving customer issue ,provide training ,motivated new staff o Make sure quality improvement service o Increase ancillary sales by support team achieve target
· Reservation System (Amadeus)
· Basic ticketing procedure
· Handling Customer requests (Services, Reissues Refund
§ Customer Services Agent QAS
United development company (UDC) – company
§ Customer service sales supervisor leading operation
§ Implement retail priorities and inspire commercial success
§ Provide support to store operation ensure target are met
§ Supervision and report sales to operation manager
§ Accurately monitor stock availability report low stock to avoid OOS situations
§ Lead team to create positive energetic shopping experience and drive all related kpi
§ Provide support management team by maintaining quality customer service resolve complaints
§ Keep up to date trends and products
§ Manage the store products and team beauty consultants
§ Relations with suppliers brand security ,cleaning team
الخبرة
§ Lead Customer Service contact center Qatar airways o Mailbox handling ,support and observe relevant features o Development support , supervised operation difficult situation o Handling passengers issues , support, collaborated with collages seniors o Develop operation with KPI, take over floor leadership ensure is always managed
Achieve sales target , commercial awareness o Work together with other internal ,external to improve efficiency ,service delivery o Resolving customer issue ,provide training ,motivated new staff o Make sure quality improvement service o Increase ancillary sales by support team achieve target
· Reservation System (Amadeus)
· Basic ticketing procedure
· Handling Customer requests (Services, Reissues Refund
§ Customer Services Agent QAS
United development company (UDC) – company
§ Customer service sales supervisor leading operation
§ Implement retail priorities and inspire commercial success
§ Provide support to store operation ensure target are met
§ Supervision and report sales to operation manager
§ Accurately monitor stock availability report low stock to avoid OOS situations
§ Lead team to create positive energetic shopping experience and drive all related kpi
§ Provide support management team by maintaining quality customer service resolve complaints
§ Keep up to date trends and products
§ Manage the store products and team beauty consultants
§ Relations with suppli
