Joykumar Mondal

Being a part of a pre-opening team member and opened the hotel on the schedule date successfully.

Forecasted all linen requirement for the pre-opening.

Involved in through snagging of all the rooms and taking handover from the project team

Worked and manage work force efficiently to open the hotel

Prepared SOPs and policy procedure to be able to delivered the best service

Continuously followed up on the deep cleaning schedule for public area and rooms for the opening

Closely followed up with the Engineering team to close the snag points before opening

Train and develop staff to meet company requirements.

Cultivate positive atmosphere with motivated high performances employees.

Forecast needs and adjust staffing levels as required.

Monitor guest feedback and follow through with departments accordingly.

Set departmental targets and objectives, work schedules, budgets, and policies and procedure.

Ensure staffing levels cover business demands

Maintaining departmental records , documents and Inventories

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

Conducted Appraisals of the staff

Assist other departments wherever necessary To supervise the Housekeeping operations ensuring that the hotel standards and procedures are fully known and followed.

To handle guest complaints concerning Housekeeping services or maintenances.

Conducting development plans for team members.

6 Month Industrial Training experience from Le-Meridien, Cochin (STARWOOD HOTELS & RESORTS).

Vedic Village Resorts, Rajarhat, Kolkata as a GSA in Housekeeping Department from 01/10/2016 to 20/01/1017.

Chelsea Gardens Hotel Apartments, Dubai, United Arab Emirates as a GSA in Housekeeping Department from 26/01/2017 to 30/01/2018.

Doubletree By Hilton, Ras Al Khaimah, United Arab Emirates as a GSA in Housekeeping Department from 08/02/2018 to 12/01/2019

Grand Majestic Hotel, Kuwait as a Trainee Supervisor from 25/05/2019 to 30/08/2019.

Grand Majestic Hotel, Kuwait as a Floor Supervisor from 30/08/2019 to 28/02/2020.

Grand Majestic Hotel, Kuwait as a Housekeeping Supervisor (Acting Assistant Executive Housekeeper) from 01/03/2020 to 03/10/2021.

Accor as Assistant Housekeeping Manager from 23rd March 2022 to till now.

Educational History

W.B.B.S.E. SONAKHALI HIGH SCHOOL,2008

Passed Secondary School Certificate Examination

W.B.C.H.S.E. SONAKHALI HIGH SCHOOL,2010

Passed Higher Secondary School Certificate Examination

W.B.U.T. GLOBAL GROUP OF INSTITUTIONS, West Bengal University of Technology 2016

Completed B.Sc. In Hospitality Management