Khaled Aouidette

I am a professional Customer Service Representativewith over 6 years experience in handling multi-nationalclients. My unique professional experience stems fromyears of providing excellent customer support, creativeproblem solving and building customer loyalty.

Team Leader RetailVodafone, QATAR 2018 - Present-decision-making, coaching, mentoring, developing the team’sskills and managing conflict.

• coaches members on achieving goals and developing necessaryskills that get results.
• developing team members’ performance, offering feedback anddemonstrating the desired skills and expected work ethic.
• Managing the shift & solving customer issues.customer serviceWORK HISTORYV o d a f o n e ( R e t a i l a d v i s o r ) , Q A T A R 2 0 1 6-Organising sales visits.-Demonstrating and presenting products.-establishing new business.-maintaining accurate records.-attending trade exhibitions, conferences and meetings.-reviewing sales performance.
• Make sure to achieve monthly or annual targets.S a l e s R e p r e s e n t a t i v ePeugeot Motors, Tunisia 2014-Present, promote and sell products/services using solidarguments to existing and prospective customers.-Perform cost-benefit and needs analysis of existing/potentialcustomers to meet their needs.-Expedite the resolution of customer problems and complaints tomaximize satisfaction.-Achieve agreed upon sales targets and outcomes withinschedule.

Sectoral Center for Training, Tunisia 2011H a n n i b a l U n i v e r s i t y , T u n i s i a 2 0 0 9*Baccalaureate in Economics and Management