Kilea Musa

I am currently working as an Airport Representative for Crowne plaza and Holiday Inn Doha- The Business Park

• Handling guest arrival with pick up request, and arrange the transportation.
• Assist with guest luggage as and when required.
• Give all hotel facilities information to the guest and assists them in to the car.
• Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel.
• Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
• Stand by at the arrival terminal for every flight arrival.
• Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.8

. If the pickup is not arranged by the hotel then, Guest should be shown only to the recommended taxi or limousine.

• Escort the guest to the official car rental and deals with authorized car rental staff.
• Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.

Front office operations