Lana Hladunets

Qualified English teacher

PROFESSIONAL EXPERIENCE

Qatar Airways, February 2018 – Present

Doha, Qatar

Cabin Crew

• Providing safe and secure environment for customers and other crew onboard of the aircraft 
• Ensuring customers’ comfort at all times during the flight 
• Attending to any needs and requests of the customers onboard 
• Providing medical assistance to customers and other crew onboard of the aircraft when required 

Cairo, Egypt

Teacher of English for children and adults

• Teaching all age groups of students
• Providing initial and recurrent trainings to new teachers
• Monitoring the quality of education provided 

Kiev, Ukraine

Customer Service and Quality Analyst

• Evaluating and improving quality of the services provided to the customers by the company 
• Managing and resolving problem cases 
• Preparing weekly/ monthly/ yearly reports for the board of management

Kiev, Ukraine

Teacher of English for children and adults

• Teaching all age groups of students
• Providing English classes to corporate clients at their places of employment
• Monitoring and improving the level of knowledge of the students 

• Determined
• Dedicated
• Creative
• Initiative 

• Native: Ukrainian
• Russian: C 2 (Proficient)
• English: C 1 (Advanced)

EDUCATION

Sumy State Pedagogical University, Foreign Languages Department, Specialist’s degree in English language and Foreign Literature (2008-2013)