Liana Marca

Versatile and proactive Administrative Assistant with 5 years of experience supporting executive-level management in fast-paced environments. Proven track record of streamlining office operations, managing complex calendars, and improving document retrieval systems. Highly skilled in Microsoft Office Suite with a dedicated focus on enhancing team productivity and operational efficiency.

Administrative Assistant at KARAK MQANES (2025-04 – Present)

knowledgeable in MOI SERVICES, Employment Portal, Medical Commission booking of Staff Medical, Chamber Process, POLO process

• knowledgeable in MOI SERVICES
• Employment Portal
• Medical Commission booking of Staff Medical
• Chamber Process
• POLO process

Customer Service Insurance Consultant at Teleperformance (2022-09 – 2023-10)

we assist hospital personnel in charged for in verifying their patients insurance benefits and membership. We give important information such as: whether the patient/member's surgeries, operation or treatment is under their membership scope.

• Assist hospital personnel in verifying patients insurance benefits and membership
• Provide information on coverage scope for surgeries, operations, and treatments

Head Barista | Store In Charge at Café Como Doha Qatar (2021-07 – 2022-08)

English Tutor (Cambodian and Chinese Students) at Western International School Phnom Penh, Cambodia (2019 – 2020)

I teach students ages 7-10 years old. I teach English language as it is not their primary language. I used my ability to effectively communicate and engage with students of different background and proficiency.

• Teach English language to students ages 7-10 years old
• Effectively communicate and engage with students of different background and proficiency

Front Office Coordinator at Xihu Resorts Hotel Sihanoukville, Cambodia (2018 – 2019)

assigned by my Manager to focus on Guest Relation. Therefore, I focused in making sure the guests request during their stay are granted and VIP and non-VIP guests will experience great customer experience.

• Focus on Guest Relations
• Ensure guest requests during stay are granted
• Provide great customer experience for VIP and non-VIP guests

Customer Service Representative - UBER DRIVER PANNEL at Concentrix Co. ltd. (2016 – 2018)

assigned to assist Uber driver applicants. We are responsible in providing them steps to finish their application by submitting necessary documents. We can access their dashboard and profiles to check whether they have submitted all the documents needed or they have to re-upload some if photos are unclear.

• Assist Uber driver applicants with application process
• Provide steps to complete application by submitting necessary documents
• Access dashboards and profiles to verify document submission
• Request re-uploads if photos are unclear

Customer Service Representative - MEDICARE at Concentrix Co. ltd. (2016 – 2017)

assisting doctors, nurses or any hospital personnel regarding their patients insurance benefits and membership in Medicare. We give important information such as: whether the patient/member's surgeries, operation or treatment is under their membership scope.

• Assist doctors, nurses, and hospital personnel with insurance inquiries
• Provide information on Medicare benefits and membership
• Inform on coverage scope for surgeries, operations, and treatments

Customer Service Representative at BARCLAYS Expert Global Solution (2014 – 2016)

cater account holders inquiring about their bank accounts: such as transactions, fees, credits, balances and everything related to their accounts.

• Cater to account holders inquiring about bank accounts
• Assist with transaction inquiries, fees, credits, and balances

Bachelor of Technical Teacher Education in Food Service Management – Bulacan State University (2013 – 2016-10)