Loai Najdawi

Hospitality and Tourism Executive with 20+ years of progressive leadership across hotels, resorts, tourism operators, and event management in Jordan, Oman, UAE, and Russia. Proven success in multi-country operations management, business growth strategies, and large-scale tourism development projects. Skilled in P&L leadership, F&B operations, MICE/Events management, and product development, with a consistent record of driving revenue growth, building global partnerships, and delivering exceptional guest experiences.

Fluent in Arabic, English, and Russian, with cross-cultural expertise across GCC and international markets.

Regional Manager – Jordan and Oman Unit at Desert Adventures Tourism (A Fairfax Holding Company) (2013-09 – Present)

Executive operational leadership across multiple hospitality businesses in Jordan and Oman, responsible for financial performance, guest experience, strategic partnerships, operational excellence, and multi-site leadership.

• Increase revenue through new market entry, product diversification, and cost optimization initiatives.
• Build and maintain strategic partnerships with hotels, suppliers, and international tour operators, boosting market share.
• Implement HR programs, train junior managers, and strengthen workforce performance across multi-site operations.

Product Development Manager at Discovery Travel & Eco Tourism (2011-03 – 2013-09)

• Developed innovative tourism and hospitality products, aligning with consumer trends and global standards.
• Created pricing, promotional, and marketing strategies to maximize profit and customer satisfaction.
• Oversaw product lifecycle from concept to commercialization, ensuring delivery on brand promise.
• Coordinated with operations and PR teams to enhance market visibility and service quality.

Groups & MICE Senior Manager at Desert Adventures Tourism (A Fairfax Holding Company) (2010-12 – 2011-03)

• Managed the MICE and groups division, ensuring profitability and service excellence.
• Negotiated with suppliers and hotel partners to deliver cost-efficient, high-quality packages.
• Expanded corporate, leisure, and government accounts, consistently achieving company budget targets.
• Represented the company at global trade fairs and roadshows, strengthening brand presence in GCC and Europe.

Account Manager – MICE Department at Discovery Travel & Eco Tourism (2007-07 – 2010-12)

• Managed corporate and group accounts, designing end-to-end travel and event programs.
• Analysed sales performance to forecast trends and adjust strategies.
• Strengthened long-term relationships with corporate clients, driving repeat business and retention.
• Collaborated with leadership to design and implement strategic sales plans.

Main Restaurant Manager at Kempinski Ishtar Resort (2007-03 – 2007-06)

• Directed daily restaurant operations at a luxury 5-star resort, ensuring premium service delivery.
• Supervised staff and conducted hospitality training programs to enhance guest experience.
• Monitored food quality, service standards, and compliance with brand requirements.

Floor & Staff Manager at Kanabaye Restaurant (2007-01 – 2007-03)

• Supervised F&B staff and ensured operational efficiency.
• Designed promotional campaigns to grow market share and strengthen customer loyalty.
• Oversaw service quality, guest satisfaction, and PR initiatives.

General Manager at Prana Club (2006-02 – 2006-12)

• Directed full club operations, including F&B, staffing, and financial management.
• Improved service quality and customer experience, resulting in increased patron loyalty.
• Launched PR and promotional campaigns, expanding brand visibility.
• Oversaw financial controls, cash flow management, and vendor relations.

General Manager / PR and F&B Manager at Kalinka Service Group (1996 – 2005-06)

• Managed multiple venues (restaurants, clubs, bars), with responsibility for operations, staff, and profitability.
• Enhanced service quality and introduced international F&B standards.
• Launched campaigns to grow customer base and build brand awareness.
• Maintained financial discipline through effective cost control and cash management.

Food & Beverage Manager at Amazonia Club & Restaurant (1999 – 1999)

• Managed all aspects of restaurant and club F&B operations, from staff supervision to customer service.
• Developed promotional initiatives, increasing customer acquisition and retention.
• Implemented service quality improvements and ensured profitability through financial controls.

Waiter at B.B. King Blues Bar & Restaurant (1995 – 1995)

• Delivered premium customer service in a high-volume, international hospitality environment.
• Gained foundational knowledge in service excellence, teamwork, and guest engagement.

Bachelor's degree in Multichannel Telecommunication Engineering – Moscow Technical University of Communication and Information Technology (1998)