Maged Ibrahim

IT support engineer

كفاءة

Dohaعضو منذ ٤ أكتوبر ٢٠٢٦

Technical Support and TroubleshootingEnd-User SupportHardware and Software MaintenanceNetwork Support and Connectivity IssuesWindows Server and Office 365 AdministrationCCTV and Time Attendance SystemsIncident Handling and Ticket ResolutionBackup, Recovery, and Data MigrationTeam Coordination and Vendor CommunicationIT Operations and Daily User SupportSAP Basis AdministrationSAP HANANetWeaverS/4HANASystem and Network AdministrationWindows Server 2016–2022Linux SUSEOffice 365 AdministrationPythonSQLPower BIUser and Role Management

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Technical Support and TroubleshootingEnd-User SupportHardware and Software MaintenanceNetwork Support and Connectivity IssuesWindows Server and Office 365 Administration

نبذة

Experienced IT Support Specialist with over 10 years of experience in technical support, system administration, and network troubleshooting. Skilled in providing end-user support, resolving hardware and software issues, maintaining IT operations, and supporting business continuity in fast-paced environments. Strong communication skills in Arabic and English, with the ability to work under pressure, handle incidents efficiently, and deliver professional customer service.

الخبرة

Technical Support / Computer Technician at Qatar Islamic Bank (QIB) (2026-04 – 2026-05)

Provided technical support to users and ensured smooth daily IT operations.
Resolved hardware, software, and network-related issues in a timely manner.
Supported banking systems, user workstations, and peripheral devices.
Coordinated with internal teams to track and close incidents efficiently.
Assisted in maintaining system stability and business continuity.

Senior IT Support at Qatar Islamic Bank (QIB) (2025-05 – 2025-11)

Delivered senior-level IT support ensuring high availability and stability of critical banking systems.
Supported digital transformation and infrastructure upgrade initiatives.
Managed incident response and vendor coordination to resolve technical issues efficiently.

Senior IT Support at Al Jaber Engineering Co. (2017-07 – 2024-12)

Provided comprehensive IT support including system administration, network troubleshooting, and end-user assistance.
Improved system reliability and security through infrastructure enhancement projects.
Collaborated across departments to implement IT best practices and support innovation.

IT Support at Nofer Center (2012-05 – 2016-01)

Maintained organizational IT operations, ensuring smooth hardware, software, and network performance.
Managed and optimized CCTV and Time Attendance systems.
Supported system upgrades and digital transformation activities.

Software Engineer at Shamal Delta Electricity Distribution Co. (2005 – 2010-04)

Designed, developed, and maintained internal software applications to improve business operations.
Worked on system integration and optimization within IT infrastructure.