Marouen Othmani

Results-driven Store Manager with 8+ years of experience in luxury retail, eyewear, and fashion. Proven track record in sales growth, team leadership, customer experience, and VIP client management. Skilled in driving KPIs, managing operations, and delivering exceptional service in high-end retail environments.

Store Manager - Rivoli Group - Qatar

(2018-04)

• Managed daily store operations, staff supervision, and sales performance
• Achieved and exceeded store KPIs and revenue targets
• Delivered high-end customer service and handled VIP clients
• Conducted market analysis and competitor research
• Trained team in product knowledge, sales techniques, and after-sales service
• Managed CRM database and client relationships
• Ensured visual merchandising standards and store presentation
• Coordinated with service centers for repairs and customer follow-ups

Senior Sales Associate (Luxury Retail) - Luxury Brand Boutique - Qatar

(2017-01 - 2018-12)

• Delivered exceptional customer experience and product consultation
• Achieved and exceeded individual and store sales targets
• Built and maintained strong client relationships
• Maintained CRM data and client engagement

Sales Associate - Dubai Mall (Level Shoes Flagship Store) - UAE

(2015-01 - 2017-12)

• Managed VIP and high-profile client relationships
• Organized exclusive events and private client sessions
• Trained new staff and supported team development

Sales Advisor - Mall of the Emirates - UAE

(2013-01 - 2015-12)

• Assisted customers with product selection and upselling
• Managed stock control and inventory reporting
• Achieved mystery shopper score of 90%

Bachelor's degree - Social Science - University of Tunis

Diploma - International Business - ESG