Masi Fred

Motivated and service-driven professional seeking Junior barista position where I can contribute my strong interpersonal skills, attention to detail and commitment to delivering exceptional customer experiences. With a proven ability to engage with a diverse range of individuals in fast paced settings, I aim to create a warm and welcoming atmosphere for every guest. I am eager to continue developing my skills in a team oriented environment that values quality, consistency and outstanding hospitality.

Customer service security supervisor at Global Guarding Security Services (2025-01 – Present)

• Interacting with customers and visitors in a respectful and professional manner
• Handing inquiries and assisting in maintaining a welcoming environment
• Demonstrating reliability and strong observational skills in high-traffic areas
• Collaborating with team members to ensure smooth daily operations
• Maintaining a calm and helpful presence in challenging situations
• Helping resolve guest issues politely and efficiently, ensuring satisfaction

Waiter at Rio Cafe and Restaurant (2019-07 – 2023-08)

• Greeted guests promptly and warmly upon arrival
• Provided detailed information about menu items
• Took and accurately recorded food and drink orders
• Handled special requests and accommodated dietary restrictions as needed
• Served food and beverages, ensuring proper presentation and quality
• Maintained cleanliness and organization of dining areas by resetting table
• Checked in with guests to ensure satisfaction and address any concerns or issues

High school – Nyamira boys high school (2013 – 2016-12)