Milan Bista

Experienced and dedicated professional with a diverse background across high-security environments and retail operations. Proven track record in federal institutions, army camps, and corporate headquarters in the UAE, alongside successful experience in mobile sales and customer service. Recognized with the Best Senior Guard Award in Qatar for outstanding performance and reliability.

Skilled at maintaining secure environments while simultaneously delivering top-tier customer satisfaction and meeting sales targets in fast-paced mobile centers. Disciplined, professional, and committed to excellence in both safety enforcement and client-facing roles.

Sales - Apex Mobile Center - Biratchowk, Nepal

(2025-11 - 2026-04)

• Boosted sales by matching customers with the best phone models and service plans for their needs.
• Ensured high customer satisfaction by providing friendly, expert advice and resolving technical concerns.
• Consistently met monthly sales targets for mobile devices, accessories, and insurance plans
• Demonstrated phone features to customers to help them understand new technology and operating systems
• Handled transactions and contracts accurately using the store's point-of-sale (POS) system
• Resolved customer complaints quickly and professionally to maintain a positive store reputation
• Managed inventory by keeping track of stock levels and setting up attractive product displays.

Security Officer / Team Leader / CCTV Operator - Hemaya Security Services - Al Ain, UAE

(2023-10 - 2025-10)

Worked as a Security Officer in high-security locations including Civil Defence, Immigration facilities, federal institutions, University, Police Station and army camps.

• Supervised security staff as a Team Leader, ensuring discipline, duty allocation, and smooth daily operations.
• Operated and monitored CCTV systems to detect suspicious activities and ensure continuous surveillance.
• Controlled access points, verified identification, and maintained strict entry/exit procedures.
• Responded quickly to emergencies, incidents, and security breaches following proper protocols.
• Coordinated with management and law enforcement when required.
• Conducted regular patrols to ensure safety and prevent unauthorized activities.
• Maintained accurate incident reports and daily security logs.
• Followed safety regulations and supported fire and emergency evacuation procedures.

Security Guard / CCTV Operator / Receptionist - GSS Certis Cisco - Qatar

(2016 - 2023)

• Operated surveillance equipment and ensured safety protocols were followed
• Maintained logs and incident reports with accuracy and attention to detail
• Recognized as Best Employee Guard for outstanding performance

Salesman - Gorkha Department Store - Nepal

(2014 - 2015)

• Greeted customers and assisted them in locating products
• Handled sales transactions and managed customer complaints professionally
• Maintained high customer satisfaction and exceeded sales targets

+2 (High School Equivalent) - Sukuna Multiple Campus, Government Board of Nepal (2013-04 - 2015)