Mohamed Hussein

I look forward to work for a company that believes in its employees and assist them in developing their skills. I enjoy to be challenge with my assignments and projects. I believe that ambitions, honestly, open mindedness and self-esteem are the way for happiness and success in both personal life and career

Team Leader at Star link-Ooredoo (2025-11 – Present)

Lead and motivate a team to achieve performance targets and ensure smooth operations.

• Lead and motivate a team to achieve performance targets and ensure smooth operations.
• Provide guidance, feedback, and support to team members for skill development.
• Monitor team progress, address performance issues, and report results to management.
• Foster a positive, collaborative team environment and ensure adherence to company policies.
• Troubleshoot issues, resolve conflicts, and drive process improvements.

Problem-Solving - Process Specialist at Star link-Ooredoo (2023-10 – 2025-11)

Analyzed and optimized telecom processes, improving service delivery and network operations.

• Analyzed and optimized telecom processes, improving service delivery and network operations.
• Collected and analyzed performance data to drive continuous improvements and ensure SLA compliance.
• Analyze data and identify process inefficiencies using AI algorithms.
• Use AI-powered sentiment analysis to assess customer emotions and urgency, prioritizing critical issues for immediate resolution.
• Enhanced customer experience by reducing service delays and improving support response times.
• Managed process changes, ensuring compliance with industry regulations and smooth transitions

Technical Support at Dal group (2022-06 – 2023-06)

Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively

• Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
• Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security
• Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices
• Managing user accounts and access permissions, ensuring data security and compliance with company policies
• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
• Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
• Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

Data Analyst (Cyber Security - Sudan CERT) at National Telecommunication Co-operation (NTC) (2017-01 – 2018-06)

Interpret data, analyze results using statistical techniques and provide ongoing reports

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Use AI tools to analyze large datasets, identify trends, and provide actionable insights.
• Implement machine learning for predictive analytics and automate data processing.
• Filter and "clean" data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with management to prioritize business and information needs
• Optimize AI models and integrate them with existing data systems for improved accuracy and efficiency.

Bachelor's in Information and communication technology – University of science and technology (2012-06 – 2016-12)

Diploma in Telecom Professional Diploma – Sudacad (2016-08 – 2016-12)