Business Development & Solutions Consultant at Dakkakeen Group (2025-05 – Present)
Own new business development and account expansion for AI-powered SaaS platforms — managing the full sales cycle from prospecting and qualification through discovery, solution positioning, proposal delivery, and deal closure.
- Own new business development and account expansion for AI-powered SaaS platforms — managing the full sales cycle from prospecting and qualification through discovery, solution positioning, proposal delivery, and deal closure.
- Deliver consultative product demonstrations and solution walkthroughs to business and technical stakeholders, connecting platform capabilities to client pain points and operational challenges.
- Lead pre-sales technical engagements including PoC scoping, solution design documentation, and integration planning across backend and frontend digital platforms.
- Collaborate with product and engineering teams to develop tailored solution proposals and RFP responses, ensuring technical accuracy and alignment with client requirements.
- Identify upsell and cross-sell opportunities within existing accounts; maintain post-sale relationships to drive platform adoption and revenue expansion.
- Track pipeline status, forecast accuracy, and engagement activity in CRM tools, ensuring consistent visibility across the sales team.
Cloud Solutions Intern at Alibaba Cloud (2024-12 – 2025-05)
Built hands-on expertise in cloud infrastructure, IaaS/PaaS/SaaS deployment models, scalability frameworks, and hybrid cloud architectures — directly applicable to positioning cloud and AI solutions with technical credibility.
- Built hands-on expertise in cloud infrastructure, IaaS/PaaS/SaaS deployment models, scalability frameworks, and hybrid cloud architectures — directly applicable to positioning cloud and AI solutions with technical credibility.
- Supported technical pre-sales conversations around performance, reliability, and enterprise cloud architecture with prospective clients and internal teams.
- Achieved three Alibaba Cloud Associate certifications: Cloud Computing, Cloud Security, and Business Solutions.
Pre-Sales Engineer at Wallet JO (2020 – 2023)
Served as the primary technical advisor and commercial point of contact across the full pre-sales lifecycle for fintech and POS solutions — managing multi-stakeholder enterprise accounts from discovery through deployment planning and deal closure.
- Served as the primary technical advisor and commercial point of contact across the full pre-sales lifecycle for fintech and POS solutions — managing multi-stakeholder enterprise accounts from discovery through deployment planning and deal closure.
- Generated new business through structured outbound outreach — cold calls, email campaigns, and in-person networking — building a consistent pipeline of enterprise and mid-market prospects.
- Conducted structured needs analyses and designed tailored solution architectures and proposals aligned to each client's technical environment and business requirements.
- Delivered product demonstrations and built PoC environments tailored to client use cases, consistently influencing purchase decisions in competitive bids.
- Prepared detailed technical proposals and RFP responses in Arabic and English, coordinating with internal sales, product, and support teams to ensure accuracy and on-time delivery.
- Managed complex, multi-stakeholder sales cycles — adapting messaging and demos to resonate with both technical architects and C-suite executives.
- Maintained trusted advisor relationships across multiple stakeholder levels, enabling repeat business, account expansion, and consistent long-term client retention.
- Provided cost estimates and delivery plans, giving sales leadership the inputs needed to negotiate and close deals confidently.
Customer Operations Specialist at Concentrix (2022-03 – 2024-09)
Managed high-volume client-facing cases across multiple channels in a fast-paced, KPI-driven environment — developing strong communication, stakeholder management, and structured problem-solving skills.
- Managed high-volume client-facing cases across multiple channels in a fast-paced, KPI-driven environment — developing strong communication, stakeholder management, and structured problem-solving skills.
- Maintained consistent quality and satisfaction scores, reinforcing the discipline and customer-first approach essential to long-term commercial relationships.
