Administrator / Medical Secretary at Hamad Medical City / International Medical Affairs Office (2023-12 – Present)
Coordinates all necessary arrangements and intake activities for Qatari patients seeking treatment abroad with International Medical Affairs Office (IMAO) under governmental expenses. Acts as a liaison between referral sources, patients, hospitals, and physicians.
- Coordinates all necessary arrangements and intake activities for Qatari patients seeking treatment abroad with International Medical Affairs Office (IMAO) under governmental expenses
- Acts as a liaison between referral sources, patients, hospitals, and physicians who contact IMAO for assistance with treatment abroad
- Communicates with clinical departments across HMC, Medical office and hospitals abroad during the processing of the Treatment Abroad Requests (TAR) while adhering to HMC policies and procedure guidelines
- Liaises with departments/subcommittees and MDTs across HMC to facilitate speedy processing of TARs, communicates with physicians for opinions and recommendation on the request representing multi-specialty cases
- Scheduling appointments at clinics across HMC based on recommendations from treating physicians or subcommittees for re-evaluation and communicates the same through Customer Service
- Manages orders for medical reports, radiology CDs and histopathology slides of patients to be reviewed by facilities abroad for second opinion/appointments
- Managing post committee activities including but not limited to reporting Medical Board decisions to corresponding Medical Offices, Ministry of Public Health (MoPH), and processing queries
- Requests appointments from facilities abroad (UK, USA, Germany, etc.) and uploads these details and the travel fitness recommendations from physicians or medical teams in the MRTA portal (MoPH website)
- Assists in patient's transfer with medical escorts to facilities abroad by communicating with Medial teams for travel fitness assessment and MoPH for escort approval
- Manages the treatment extension requests or / and additional requests (medical equipment, additional coverage, extra escort) of the patients while they are abroad through MRTA portal (MoPH website)
- Keeps track of patient's arrival abroad and return status through the MRTA portal (MoPH website)
HR Supervisor at Arab Sudanese Bank (2020-03 – 2021-10)
Supervised HR operations including recruitment, payroll, performance management, and employee relations. Streamlined recruitment processes and ensured compliance with labor laws.
- Streamlined recruitment processes by coordinating job requisitions, shortlisting candidates, and conducting interviews, contributing to improved hiring efficiency
- Supported onboarding by preparing accurate employment contracts and complete starter packs, ensuring a smooth start for new employees
- Managed payroll with strong attention to accuracy and timeliness, ensuring error-free monthly salary processing
- Maintained high-quality HR data by updating employee records in Odoo and ensuring fully compliant staff profiles
- Coordinated the full performance evaluation cycle and helped managers develop clear, measurable KPIs to strengthen role clarity and accountability
- Ensured transparency and consistency in performance management by monitoring adherence to evaluation standards and improving evaluation tools
- Contributed to workforce planning through KPI monitoring and participation in succession planning initiatives
- Assisted in organizational structure improvements to support operational efficiency
- Conducted market and salary surveys to support competitive compensation decisions and contributed to developing an updated salary structure
- Identified training needs, coordinated with training providers, and arranged internal and external training sessions
- Ensured proper execution of employee financial policies, including loans and salary advances
- Supported a fair and compliant work environment by managing disciplinary and grievance procedures and preparing required documentation
- Reviewed cases and recommended appropriate disciplinary actions, including terminations when necessary
- Prepared official company correspondence such as employment confirmations, HR letters, and end-of-service letters with accuracy and professionalism
Senior HR Officer at Sabal Holding Co. (2018-01 – 2020-03)
Managed comprehensive HR operations including recruitment, payroll, performance management, and employee relations. Oversaw HR matters for separate divisions and managed HR outsourcing processes.
- Conducted candidate interviews as part of a streamlined recruitment process, contributing to timely and effective hiring decisions
- Prepared employment contracts and new starter packs promptly, ensuring smooth and professional onboarding for new employees
- Managed payroll for local staff with high accuracy and compliance
- Prepared salary files for expatriate employees, ensuring timely and correct payroll processing
- Oversaw all HR and payroll matters for a separate division, ensuring consistency, accuracy, and full policy adherence
- Managed HR outsourcing processes, maintaining strong vendor coordination and service quality
- Supervised HR Assistants and HR trainees by monitoring performance, providing guidance, and ensuring timely task completion
- Monitored departmental leave balances, prepared reports, and coordinated staff leave plans to ensure adequate operational coverage
- Supported the execution of loan and salary-advance policies by processing requests in line with organizational procedures
- Handled disciplinary and grievances cases by advising managers, issuing official letters, and ensuring fair and compliant outcomes
- Reviewed employee cases and recommended appropriate disciplinary actions, including termination when required
- Calculated end-of-service benefits and prepared all related documentation with accuracy and compliance
- Managed the Internship Program, including coordination, tracking, and reporting
- Prepared and presented HR reports as required, supporting data-driven decision-making
HR Officer at Sabal Holding Co. (2016-11 – 2017-12)
Managed recruitment, payroll, and employee relations activities. Processed job requisitions, conducted interviews, and managed HR data systems.
- Received and processed job requisitions from various departments, ensuring timely initiation of recruitment activities
- Shortlisted CVs from online applications and hard copies, identifying qualified candidates efficiently
- Conducted phone interviews to screen candidates, ensuring alignment with role requirements
- Managed interview logistics, including scheduling, candidate communication, and maintaining an updated interview database to streamline recruitment tracking
- Initiated hiring procedures for successful candidates by creating complete company files with required documentation
- Prepared training contracts for new hires and coordinated onboarding processes
- Reviewed and prepared payment vouchers accurately and on time
- Monitored departmental leave balances, followed up with managers, and coordinated staff leave plans and schedules for operational efficiency
- Supported the execution of loan and advanced salary policies by processing employee requests in line with organizational procedures
- Advised on disciplinary and grievance matters, issuing letters and ensuring fair, compliant outcomes
- Reviewed cases and recommended disciplinary actions, including termination when warranted
- Processed staff medical claims and reimbursements, ensuring timely and accurate payments
- Prepared and issued company letters, including end-of-service documentation, with accuracy and professionalism
- Planned and organized company and employee engagement events, such as birthday celebrations and team-building activities, enhancing workplace culture
- Managed employee files, ensuring data accuracy, completeness, and compliance with HR policies
- Prepared and presented various HR reports as required, supporting data-driven decision-making
HR Assistant – Employee Relations Section at SAYGA Investment Co., DAL GROUP (2014-12 – 2016-05)
Managed employee relations, medical claims, attendance systems, and payroll processing. Handled disciplinary procedures and prepared HR documentation.
- Processed staff medical claims and reimbursements accurately and in a timely manner
- Notified staff of their medical limit entitlements and prepared comprehensive monthly medical expense reports
- Supported the execution of loan and advanced salary policies, ensuring compliance with organizational procedures
- Ensured proper execution of the attendance system according to company policies and maintained accurate records
- Administered the time & attendance system, conducting daily, weekly, and monthly attendance analysis to support operational efficiency
- Managed attendance machines, including installation of new devices and monitoring the performance of existing systems
- Monitored departmental leave status, coordinated staff leave plans, and prepared reports to maintain adequate workforce coverage
- Updated HR systems (HR Net and Cascade) with leave dates, return dates, and employee exit information to ensure accurate records
- Managed employee files, maintaining compliance and data integrity across all records
- Addressed redundancies, gross misconduct, maternity leave, and work injury cases in line with company policies
- Followed up with Al Baraha hospital regarding staff medical payments and agreements
- Handled disciplinary and grievance procedures, issuing official letters and ensuring fair outcomes
- Reviewed employee cases and recommended appropriate disciplinary actions, including termination when necessary
- Conducted employee exit interviews and analyzed data to support retention strategies
- Calculated end-of-service benefits and prepared all related documentation accurately
- Prepared and presented HR and administrative reports as required to support data-driven decision-making
HR Department – Temporary Contract at DAL Dairy Factory, DAL GROUP (2014-07 – 2014-11)
Supported HR operations on a temporary basis including candidate evaluation and employee disciplinary procedures.
- Reviewed applications and job orders, shortlisting candidates and advising managers on hiring
- Assisted in disciplinary and grievance procedures, ensuring proper documentation and compliance
- Processed staff medical claims and reimbursements, ensuring timely and accurate payments
- Prepared and issued company letters, including end-of-service documentation, with accuracy and professionalism
- Planned and organized company and employee engagement events, such as birthday celebrations and team-building activities, enhancing workplace culture
- Managed employee files, ensuring data accuracy, completeness, and compliance with HR policies
- Prepared and presented various HR reports as required, supporting data-driven decision-making
