Ola Emad

Results-driven professional with over five years of experience in Technical Support, Customer Service, Business Development, Sales, Export Operations, and the Aviation & Travel industry. Experienced in delivering B2B technical support for Epson business solutions, including Large Format Printers (LFP), Scanners, Projectors, Mobile POS solutions, and Epson Robots, while managing complex technical escalations, troubleshooting, hardware and software issues, and ensuring customer satisfaction. Skilled in export documentation, international exhibitions, market development, and using global distribution systems (Amadeus, Sabre, Travelport).

Currently a PhD researcher in Spanish Literature at Al-Azhar University, combining academic research with practical industry expertise to achieve excellence and continuous growth.

Technical Support Representative at Foundever (2024-06 – Present)

Epson B2B Project

• Provide B2B technical support for Epson business solutions in the Spanish market, including Large Format Printers (LFP), Scanners, Projectors, Mobile POS solutions, and Epson Robots.
• Review and validate Spain escalation cases before submission to Level 2 Engineering.
• Troubleshoot hardware, software, connectivity, and configuration issues.
• Handle complex customer complaints and technical escalations.
• Train and support newly hired employees.
• Recognized as a Top Performer.

Travel Advisor | Customer Service Representative (Spanish) at Concentrix (2022-05 – 2024-06)

• Supported Spanish-speaking travelers with booking, changes, and cancellation requests.
• Worked with Amadeus, Sabre, and Travelport systems.
• Coordinated directly with airlines to resolve escalated cases and ensure customer satisfaction.

Business Development Specialist | Export & Sales Area Manager at Konooz Misr for Marble & Granite (2020-10 – 2022-05)

• Managed business development activities for the Spain market and Latin America.
• Planned and executed international exhibitions and trade events.
• Managed export documentation, logistics, and client relations.
• Identified new business opportunities and developed long-term partnerships.

PhD Researcher in Spanish Literature – Al-Azhar University (2026)

Joint European Master's Degree in Master Universitario en Lengua y Cultura Hispénicas – University of Salamanca & Al-Azhar University (2024)

Bachelor's Degree in Spanish Language and Literature – Al-Azhar University (2020)