Osama Abdelnasser

Full Stack Software Engineer with hands-on experience building AI-driven CRM systems and chat applications using modern web, AI, & Automation technologies. Developed scalable microservices,

real-time features, and AI chatbot integrations using NestJS, Python, React, RabbitMQ, Redis, and

Gemini & GPT-powered tools. Strong foundation in software engineering with a 3.92 CGPA from UTM.

Skilled in database design, materialized views, and building comprehensive reporting and dashboard systems for data-driven applications.

Founder Engineer at Mind Step Tutor (2026-03 – Present)

Organizing the relationship between Students and Private Tutors in a B2C and C2C platform.

Full Stack Software Engineer at Salesmrkt (2025-09 – 2026-03)

• Converted a React project to NextJS for Security and flexibility.
• Enhanced and developed an AI chatting system with the power to provide recommendations and in-depth search, and the ability to respond to users in 1.5s using Gemini.
• Engaged with clients in update requests.
• Updated the Shopify store with a new template UI and configurations
• Managed and developed features in Salesbox, Salesmrkt, and GoTryOne service providers using NextJS, FastAPI, Tailwind, Firebase, Algolia, and Zustand.
• Utilized QuickBooks and Stripe to handle payments and invoicing.
• Used N8N to handle complex processes outside the system.
• Took the lead and managed VM instances for hosting and deployment on Google Cloud

Full Stack Software Engineer at Engages AI (2024-01 – 2025-08)

Developed a CRM chat application with AI chatbot capabilities.

• Enhanced and developed Frontend features using MUI, React, Redux, socket.io, RabbitMQ, and web widgets.
• Replaced Webpack with Vite in the Frontend.
• Built scalable backend systems and microservices with NestJS, leveraging PostgreSQL and Redis for data management, and RabbitMQ to manage communications.
• Utilized Alibaba ChatApp for core functionalities.
• Integrated AI components: Python, RASA models, GPT chat, GPT assistant, and LangGraph.
• Managed Deployment: Alibaba Ubuntu instance and serverless Lambda functions.
• Developed reporting and dashboards for the chat and CRM system.
• Developed Automation (workflow) that allows actions in the CRM or the chat system to be performed in and outside the system.
• Helped in grouping and managing contacts into lists for broadcast messages at once.
• Moved backend load to the database in the form of functions, materialized views, and procedures.
• Used the Change Data Capture(CDC) tool called PeerDB to sync up between databases
• Developed a Serverless crawler function to update the GPT assistant vector store
• Provided unit testing with Jest

Software Engineer Intern at Engages AI (2023-05 – 2023-12)

• Contributed to Quickdesk(Engages AI) CRM web application development.
• Developed Frontend in React.
• Implemented Backend using NestJS, PostgreSQL, Redis, and Alibaba ChatApp.
• Developed AI chatbots using the Rasa framework.

System Analyst at Universiti Sains Islam Malaysia (2022-10 – 2023-04)

• Modernized the existing frontend from PHP and Kotlin to React and React Native
• Improving and developing the backend in Laravel using composer.
• Improving performance and maintainability.
• Supporting cross-platform mobile applications.

Bachelor of Computer Science in Software Engineering – Universiti Teknologi Malaysia (2020-03 – 2024-02)