Pooja Doshi

Efficient problem-solver with a talent for quickly understanding new tasks. Skilled in delivering accurate results and collaborating effectively with teams in dynamic environments. Adaptable and committed to excellence.

Call Center Operator at BPO + (HMC) (2023-07 – Present)

Receptionist & Accounts Assistant at IMALCO (2022-09 – 2023-03)

• Handling the reception activities
• Payment Process
• Accounts Payable
• Reconciliation
• Posting various entries

Quality Evaluator (Team Coach) at ICICI Lombard General Insurance Pvt Ltd (2019-01 – 2022-12)

• Served as a mentor to new joiners and trained them by solving their doubts
• Trained staff on how to improve customer interactions
• Effectively communicated with other team members and directed calls to appropriate individuals when other arrangements needed to be made on the spot
• Examined/audit calls, mails and chats communicated with customers by agents
• Floor support as per requirements

Customer Relationship Manager at ICICI Lombard General Insurance Pvt Ltd (2017-01 – 2019-12)

• Provided accurate and appropriate information in response to customer inquiries
• Assisted customers to settle claims
• Responded to customer requests for products, services and company information

LLB in Law – D.Y. Patil School of Law (2017-01 – 2019-12)

T.Y.B. Com in Commerce – University of Mumbai (2009-01 – 2012-12)

HSC in General – Maharashtra Board (2007-01 – 2009-12)

SSC in General – Maharashtra Board (2005-01 – 2007-12)