Rakesh Barai

Operations manager with significant expertise in logistics and shipping, focusing on operations management, pricing strategy, and vendor relations. Achieved revenue growth and enhanced profitability through effective operational strategies at Jet Shipping & Logistics Global in Qatar. Skilled in team leadership, cross-functional collaboration, and managing complex project shipments. Committed to driving operational excellence and strategic growth in the logistics sector.

Manager (Operations – Projects) at Jet Shipping and Logistics Global (2012-10 – Present)

• Developed and implemented operational strategies aligned with company objectives.
• Designed pricing models to maximize revenue and enhance profitability.
• Conducted competitor pricing analysis and market trend evaluations to guide strategic decisions.
• Managed quotation processes while maintaining competitive market positioning.
• Led a team and encouraging collaboration and ensuring timely project completion.
• Prepared standard operating procedures for operations and customized SOPs for key clients.
• Evaluated vendor performance, managed service levels, and controlled operational costs.
• Planned and executed Breakbulk, ODC, and project shipments for infrastructure, oil & gas and exhibitions.
• Attended network conferences, exhibitions to represent organization, gather information and help build new partnerships.

Asst. Manager - Customer service and operations at Barloworld Logistics Pvt. Ltd. (2010-05 – 2012-08)

• Optimized operational workflows for air and sea freight shipments within customer service team.
• Managed daily import and export operations, ensuring seamless execution.
• Negotiated competitive rates with carriers and agents to maximize profitability.
• Collaborated on RFQs and project coordination to fulfill client requirements effectively.
• Handled key client shipments, maintaining exceptional service standards throughout processes.
• Developed standard operating procedures for key clients to enhance operational efficiency.
• Reviewed service delivery metrics and managed feedback to elevate service quality.

Sr. Executive - key Accounts at Agility Logistics (2009-04 – 2010-04)

• Assisted key account customers with ocean import processes.
• Coordinated with overseas offices, network agents, consignees, shipping lines, co-loaders, and internal departments to facilitate shipment execution.
• Provided clients with detailed information regarding their cargo status.
• Ensured adherence to standard operating procedures and key performance indicators for systematic functioning.
• Handled communication for shipment queries, delivering customer service support.

Lead Agent - Key Accounts at Expeditors International of Washington (2006-06 – 2009-02)

• Coordinated with shippers, consignees, and transporters to execute shipments efficiently.
• Provided clients with detailed updates regarding cargo status and shipment details.
• Ensured adherence to defined SOPs and KPIs for streamlined operations.
• Managed customer service communications related to shipments and resolved queries promptly.
• Handled consignee calls to address issues and ensure timely problem resolution.
• Prepared shipping documents for local and free zone cargo as required.
• Negotiated with various offices to optimize terms for diverse shipment needs.

Customer Service Executive at CP Ships (2003-10 – 2006-05)

• Coordinated with overseas office for booking and documentation processes.
• Filed tariff and service contracts with FMC to ensure compliance.
• Managed AMS/ACI submissions for shipments to US and Canada.

Management Trainee (6 Months), Operations Executive at IAL Shipping agencies (2002-10 – 2003-10)

• Contributed to market research, documentation, desk operations, and CFS operations across departments.
• Oversaw customer service operations to ensure high satisfaction levels.
• Collaborated with cross-functional teams to streamline processes and improve efficiency.

MBA in Online Supply Chain and Logistics – Manipal University

Bachelor of Management Studies – Mumbai University