Objective A highly motivated and ambitious individual able to give timely and accurate advice,
guidance, support and training to team members. Possessing excellent management skills.
Having a proven ability to consistently hit targets, improve best practices and organize time efficiently. Looking forward to make a significant contribution in a company or a bank that offers a genuine opportunity for progression.
PROFESSIONAL
EXPERIENCE
March 2022 – Present FRANSABANK SAL Beirut, Lebanon
Senior Compliance Officer
Key Responsibilities
- Controlling the KYC and CTS forms on daily basis and ensuring their completion
- Screening in-out transfers to ensure their compliance with AML-CFT compliance requirements
- Assisting the head of Section in preparing and monitoring reports for different departments and branches
- Participating in the development of system and tools for AML-CFT Compliance management and risk reduction
- Monitoring, analyzing and measuring AML-CFT compliance risks on a daily basis to produce alert treatment warnings
- Screening new customers and old customers to identify potential sensitive customers
- Investigating on clients' accounts patterns to identify potential risky situations
- Drafting suspicious activity reports (SARs)
- Analyzing risk to suggest action for improvement
- Classifying alert treatment and reporting suspicions for further actions
- Updating, with the concerned parties, a classification of AML-CFT Compliance risks to setup prevention procedures.
- Preparing statistics for deficiencies in Branches (non-update KYCs, wrong CTS forms, non-handled Alerts...).
- Replying to the Branches' requirements and emails
- Studying the checkbooks requests
- Studying the SME files and corporate files (new and renewal)
- Following up on the customers' files update (KYCs)
- Approving the profiling set by the Branches for on-boarding customers
- Checking the alerts handled by the Branches and approves them
April 2018 – February 2022 FRANSABANK SAL Beirut, Lebanon
Head of Operational Controllers
Key Responsibilities
- Managing and leading the team of customer service and tellers to participate in the marketing and the sale of banking and investment products
- Ensuring that the team is maintaining an excellent relationship with the clients by providing professional customer service
- Conducting regular meetings and awareness sessions regarding new products and policies
- Increasing team productivity by distributing tasks based on team capabilities.
- Undertaking clearance tasks on company-related documents
- Managing, controlling, and approving all branch accounts and signing transactions
- Controlling and signing banker checks
- Demonstrating good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
- Controlling fresh cash transactions, accounting statements and ATM transactions
- Responsible to develop and increase the efficiency of employees by providing the right guidance
- Accurately closing out the teller terminal and remitting daily work to control officer
- Preparing daily, monthly, and yearly retail and branch-related reports
- Efficiently communicating with prestigious clients and entities
March 2016 – March 2018 FRANSABANK SAL Beirut, Lebanon
Bank Teller & Assistant Operational Controller
Key Responsibilities
- Handling the day-to-day financial transactions for customers, consolidating,
reconciling and balancing daily transactions.
- Responsible for vault and the auditing, reporting and balancing of cash draw including overdrafts and loans.
- Examining the bank locker, alongside one more associate.
- Gathering and monitoring various reports for regulatory compliance goals.
- Presenting and cross-selling banking services and products to existing and prospective clients.
September 2013 – April 2016 HOLDAL – ABOU ADAL GROUP – BEIRUT
DUTY FREE Beirut, Lebanon
Sales Supervisor
Key Responsibilities
- Consistently overachieving designated sales targets
- Demonstrating a high-level of communication skills with customers
- Controlling all incoming and outcoming products
- Training all new employees and provided them with the necessary know-how to meet targets, retain the existing customer base and attract potential customers
- Increasing the profitability generated from the customer base
- Managing the display of the store
- Handling customers complaints
September 2011 – September 2013 HOLDAL – ABOU ADAL GROUP –
BEIRUT DUTY FREE Beirut, Lebanon
Sales Coordinator
Key Responsibilities
- Serving customers by providing product and service information.
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customers inquiries and communicating through various channel.
- Acknowledging and resolving customer complaints.
- Managing the display of the store as per the respective brand’s worldwide-adopted requirements.
- Collecting, examining and registering the products.
