Rose Nyalwal

Dedicated and experienced hospitality professional with over six years of experience in housekeeping operations within the hotel industry. Proven ability to lead teams, maintain exceptional cleanliness standards, and deliver excellent guest service. Strong organizational, communication, and supervisory skills with a commitment to ensuring customer satisfaction and operational excellence.

Housekeeping Team Leader - The Westin Doha Hotel & Spa - Doha, Qatar

(2024-03)

• Supervise and coordinate daily housekeeping operations.
• Lead and support housekeeping staff to ensure high standards of cleanliness.
• Conduct inspections of guest rooms and public areas.
• Train and mentor new team members.
• Handle guest requests and ensure prompt service delivery.
• Monitor housekeeping supplies and inventory.

Self Checker - The Westin Doha Hotel & Spa - Doha, Qatar

(2023-06 - 2024-02)

• Performed quality inspections of guest rooms before guest occupancy.
• Ensured rooms complied with hotel cleanliness and safety standards.
• Reported maintenance issues and followed up on corrective actions.
• Assisted in maintaining excellent guest satisfaction ratings

Room Attendant / Housekeeping Administrator - The Westin Doha Hotel & Spa - Doha, Qatar

(2021-06 - 2023-05)

• Cleaned and prepared guest rooms according to hotel standards.
• Maintained housekeeping records and administrative documentation.
• Replenished amenities and coordinated with other departments.
• Provided outstanding customer service to hotel guests.

Housekeeping Attendant - Panari Hotel - Nairobi, Kenya

(2019-02 - 2021-04)

• Maintained cleanliness and hygiene standards in guest rooms and public areas.
• Ensured proper use and storage of housekeeping equipment and supplies.
• Responded promptly to guest requests and concerns.
• Worked collaboratively with team members to deliver exceptional service.

Certificate - Nutrition and Dietetics - Kenya Medical Training College (2017-01 - 2018-12)

Diploma - Hotel Management - Western College of Professional Studies (2019-03 - 2021-12)