Saheen Khatun

Organized, proficient, and energetic barista with 3 years' experience operating food and beverage orders for customers in restaurant and bar settings. Dedicated professional with attention to detail, knowledge of coffee products and common drink specifications, and ability to multitask. Reliable worker able to lead opening and closing procedures in addition to taking customer orders.

senior barista at Bee Sweet Cafe (2023-01 – 2026-01)

• Directed daily barista operations and ensured proper beverage procedures started recipes
• Supervised daily barista operations and ensure smooth workflow during shifts
• Train new staff on coffee preparation, customer service, and hygiene standards
• Maintain consistency in taste, presentation, and service quality
• Handle customer inquiries, complaints, and provide excellent service
• Monitor stock levels and coordinate with management for ordering supplies
• Ensure cleanliness and organization of the coffee station and equipment
• Perform regular maintenance and basic troubleshooting of coffee machines
• Manage cash handling, billing, and POS system operations

Customer Service at Coffe Hub (2025-01 – Present)

• Greet customers in a friendly and professional manner
• Handle customer inquiries, requests, and complaints efficiently
• Provide accurate information about products and services
• Resolve issues quickly to ensure customer satisfaction
• Maintain a positive attitude and deliver excellent service at all times
• Process orders, payments, and returns when required
• Keep records of customer interactions and transactions

+2 Higher Secondary School