Sheihan Moneim

Dedicated and customer-focused professional with over 13 years of experience in customer service, administration, and support functions across the telecommunications, education, health, and cultural sectors. Recognized for strong interpersonal skills, attention to detail, and a proactive approach to problem-solving. Adaptable, quick to learn, and consistently committed to delivering high-quality service in fast-paced environments.

VISITOR SERVICES COORDINATOR at QATAR MUSEUMS (2023-09 – Present)

• Delivered engaging visitor experiences, especially for children, through creative programs and guided activities
• Supported event coordination, exhibit supervision, and visitor inquiries with professionalism

CUSTOMER SERVICE ASSISTANT at AL AMAN CLEANING SERVICES (2023-04 – 2023-04)

• Managed client calls and scheduled appointments

CUSTOMER SERVICE REPRESENTATIVE at COMMUNITY COLLEGE OF QATAR - QATAR FOUNDATION (2021-07 – 2022-12)

• Responded to student and public inquiries, scheduled appointments, and facilitated access to services
• Maintained accurate records and supported administrative processes

CAMPUS SUPERVISOR at QATAR UNIVERSITY (2022-05 – 2022-05)

• Oversaw campus safety and submitted daily patrol reports

CUSTOMER SERVICE SUPERVISOR at SUDANESE MOBILE PHONE COMPANY ZAIN (2021-06)

• Supervised service teams and monitored performance metrics
• Resolved escalated complaints and generated customer service reports

FINANCE & ACCOUNTS ASSISTANT at COMPUART TECHNOLOGY (2020-06)

• Handled daily financial transactions and ledger entries
• Prepared and submitted regular financial reports

CUSTOMER SERVICE OFFICER at SUDANESE MOBILE PHONE COMPANY ZAIN (2020-03)

• Provided first-line support via call center and in-person interactions
• Assisted with billing, technical issues, and account management

RECEPTIONIST at ALBEDAA DENTAL CENTER (2012-06)

• Welcomed patients, scheduled appointments, and handled administrative tasks

EXECUTIVE SECRETARY at NAWABG FOUNDATION (2011-10)

• Coordinated meetings, managed correspondence, and maintained filing systems

BACHELOR OF SCIENCE in ACCOUNTING – OPEN UNIVERSITY OF SUDAN (2014 – 2019-04)

DIPLOMA in BUSINESS STUDIES – UNIVERSITY OF KHARTOUM (2006-06 – 2010-10)