Shine Tharakan

Highly Experienced IT Professional can join immediate

IT Technician-Malomatia 3month contract (Supreme committee for FIFA2022) Doha, Qatar

Giving L1 and L2 support for the Users.

Install, upgrade, support and troubleshoot printers, laptop and computer HW

Supporting End users with applications like, VPN, Outlook and Citrix Servers.

Deploy and configure all agreed IT equipment’s in relative spaces.

Create, assign, and close helpdesk tickets in ITSM tool Manage Engine

Configuring and deliver support and troubleshooting laptops, Desktops, Tablets, Monitors, PC Accessories, TVs, Printers, Scanner, e-mail account and Telephone extension.

IT Manager- Skybertech Technologies Pvt Ltd, India

Handling IT team member of 8 people and supervising them for day to day operation

Configure and install various network devices and services (e.g., servers, switches, firewalls, VPNs,

Perform network maintenance and upgrades including Network/Inter-Network Operating Systems, Patches and security configurations

Monitor performance and ensure network availability, security and reliability The design and implementation of new solutions and improving resilience of the current Infra.

Monitor network uptime, network resources’ utilization, trending, and capacity planning

Provide Level 2 and Layer 3 support and troubleshooting to resolve Tier-1 till Tier-2 issues and implement security tools, policies, and procedures in conjunction.

Securing network and communication systems by establishing and enforcing policies and

Implementing Access Control.

Communicating with customers/clients around the globe via email, phone and video conferencing for initial network requirement capture, configuration, troubleshooting and commissioning

Liaison with vendors and other internal IT personnel for issue/problem resolution

Constant contact with Information Security Department to ensure seamless mitigation of security risks over Network and Communication infrastructure

Monitoring network engineering performance and ensure system availability and reliability

Ensure within established configuration and change management policies/practices, approvals and success of changes made to the network infrastructure.

In-charge of the preparation of the annual IT Budget and the monthly operational reports required

Maintaining the Client’s Website and Booking Engine

Implementation of Email Security System with Ransomware Protection within the group

Firewall Configuration/Cyberoam with VPN connection for all clients

Design the WIFI and Hotspot System for marketing promotion campaigns

Taking Automatic Centralized Backup for Clients

Making policy in Active Directory

Windows 2008/2012 server, Active Directory and Group Policies

HP Networking and integration of systems to PABX and IP Telephones. Hardware/Software Service of computer system.

Provide remote support to worldwide locations

Configuration of various Security Compliance policies through SCCM.

IT Technical Support Engineer-Taaleem Pvt Ltd, Dubai, UAE

Worked as Microsoft AZURE Site administrator in all TCG Branches and Greenfield Community School

Install, configure and maintain servers, PCs, peripherals, IT tools/equipment, packaged software, antivirus, utilities, software tools and software patches. Managing software licensing and deployment

Administer servers, desktop computers, printers, routers, switches, firewalls, phones, tablet devices, iPad, apple tv’s, smart phones, software deployment, security updates and patches.

Manage and maintain backup systems (fileserver, system states)

Controlling the Wi-Fi usage and bandwidth monitoring using cloud-based Cisco Meraki and Aruba Wireless Networks.

Using Lightspeed MDM to controls the school’s mobile devices and pushes APPS, policy and manages browser content filtering.

Good knowledge on SharePoint administration and Office 365

Good knowledge on Apple VPP and DEP

Implementation of best practice for school data privacy and security

Troubleshoot problems arising from hardware, software, application systems, network infrastructure virus and security related attacks

Maintaining Print jobs and implementing quotas for users using AQrate print management software.

Maintain all network Security access doors in school workies properly.

Monitoring the CCTV IP cameras in school and Access control doors and Bio metric devices.

Active Directory Administration, assign configuration of authentication and authorization of directory services and setup user accounts and profiles for users

Monitor networks to ensure security and availability to specific users.

Management and support LANs, WANs, network segments, Internet, and intranet systems, hardware and software

Provide training support for new joiners

Manage and provide support for CLASSLINK, a single sign-on into web & windows application system

Analyze and isolate issues, update users regarding any change in the system To assist in designing and documenting infrastructure processes, procedures and standards and to maintain or prepare system and software documentation as directed

Coordinate with IT vendors and CENTRAL OFFICE-IT for IT items ordered and delivered, upgrades and replacements warranty issues

Managed entire network including 3 servers, 42switches, telephone system, wireless network controller, NAS, telephone system, firewall, desktops & laptops

Monitored 1400 users & 10 groups in active directory domain

Created and controlled group policies throughout networks

Maintained, installed & configured more than 300 iPad and iMacs ICT suites in the networks

Designed, configured and maintained iMac Lab and mac server

Configured & maintained iOS and OSX device with apple configurator and MDM

IT Administrator -Nord Anglia British International School Abu Dhabi, UAE

User creation and modifications in Windows server 2008.

Creating, testing, and applying various group policies for different department.

Taking backups for every user using Symantec backup exec 12.5.

Resolving helpdesk tickets in Alloy software and get it done for the users.

Creating and maintaining the inventory details.

Experience in Dell EquaLogic PS 6000, Dell Power Edge 1950, 2950, and Power Vaultnx 1950.

Checking all the IT assets are in good conditions and tracing it.

Good hands on experience in multi-function printers

Daily monitoring of server logs, antivirus status for server health checkup.

Daily backups File & Print servers and more than 40 other servers through ASO backup software. Also Maintain Tape Lab & backup inventory.

Doing the needful service to the various hardware (Smart boarders Boards, Laptops, Netbooks, laptop trollies, Projectors and printers.

Monitoring & generating daily, monthly status report of the IT helpdesk.

Installed and configured Papercut print management software in the LAN.

Installation, Configuration and troubleshooting of branded Servers/ Laptops/Desktops and printers

Installation and configuration of Network printers and print servers

Remote technical support through /Remote support tool /telephone / mail to other locations.

Helping teachers to interact with various hardware and train them.

Ensuring all the employees is getting the Wi-Fi signal correctly.

OS Hardening, Server Patch Management and Antivirus update.

Make sure that all the computers in the ICT Lab are working properly.

Network Engineer – PSL Technologies, India

Installed and configured Cisco 2800 and cisco switches

Administration File & Print, Quota management on file & print, DNS, DHCP.

Installation, Configuration and Administration of Windows 2003 Servers, Windows 7, XP and Windows Vista.

Administrating Security groups, Users & grant them security according to their requirements

Configuring and troubleshooting mail Clients

Helping clients to get install and configure various ERP Software

Provide support for our client's email system.

Escalate problems to 3rd party vendors, team leader or systems engineers when required and track until resolution

Installation of device drivers & hardware components.

Configuration of Printer, Modem, Scanner etc.

Ensure that all procedures and infrastructure are fully documented.

Ensure that the team functions in an efficient manner providing a high level of service to all business units.

Build new machines to our client's standards as required.

Ensure that the Corporate Network Services department is kept tidy and is a safe workplace.

System Administrator- Priority ONE INDIA consulting, India

Installation, Configuration and Administration of Windows 2003 Servers, Windows XP and Windows Vista.

Users & Group Administrations: Add, Modify and Remove User and Group Accounts in Windows 2003.

Installed and configured ERP Software HIRECRAFT

Maintaining ERP software and back up every day and weekly wise.

Planning, creating, and maintaining group policies and user management.

Comprehensive understanding of PC workstations, structure and architecture.

Configuring and troubleshooting mail Clients like Microsoft Outlook

Installed and configured firewall like sonic wall and FortiGate in the LAN.

Provided internal and client support for computer and server hardware and software.

Taking users outlook back up every day.

Installing & Maintenance of Software, Microsoft Vulnerability patches, Etc.

Assemble & Fixing all types of Hardware.

Handling vendor interactions for AMC and purchases of IT Assets.

Checking and limiting internet usage.

Bachelor of Computer Science 2002

Master of Computer Application 2005