Shiraz Arafa

Conducted annual insurance reviews using a needs analysis profile Resolved customer concerns, generated new sales, and acquired referrals for potential new customers Completed all training programs outlined by company

Insurance Advisor – Individual Life - Orient Insurance PJSC - Dubai, UAE

(2019-08 - 2023-08)

• Conducted annual insurance reviews using a needs analysis profile
• Resolved customer concerns, generated new sales, and acquired referrals for potential new customers
• Completed all training programs outlined by company
• Achieved and maintained knowledge and proficiency in all products, sales presentations and software applications
• Utilized technology to communicate with clients, agents and strategic partners
• Provides service to clients' changing insurance needs by selling life, health, and disability insurance
• Establishes productive working relationships with clients
• Develops base for long-term sources of clients
• Compiles lists of prospects
• Determines clients' particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments
• Ascertains clients' long-term goals
• Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation
• Communicates with adjusters
• Obtains underwriting approval by completing application for coverage
• Completes coverage by delivering policy, planning future follow-up visits, and evaluations of needs
• Provides continuing service by providing direct deposit forms, processing changes in beneficiary, and analyzing policy loan applications
• Provides death benefits by delivering policy proceeds and reassessing client needs
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations
• Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

Executive Secretary - Rashid Saif Advocates & Legal Consultants - Dubai, UAE

(2011-01 - 2019-12)

• Provided full secretarial support to four attorneys
• Prepared legal documents, correspondence and papers
• Filed court documents, maintained court schedule scheduled meetings, hearing dates
• Reviewed legal publications for information relevant to pending cases, collated and submitted articles to attorneys
• Handled incoming mail
• Tracked and submitted attorneys' expenses
• Assisted with billing
• Set up and maintained litigation database
• Responsible for drafting legal documents
• Reviewing and editing documents
• Conducting interviews
• Monitoring schedules and deadlines
• Preparing reports

Executive Secretary - Integrated Business Co. (IBC) - Khartoum, Sudan

(2009-01 - 2011-12)

B.Sc. - Computer Science & Information Technology - AL Neelain University (2006-12)