Soukaina Essalmi

As a seasoned professional, I bring a mature and optimistic outlook to every challenge, consistently aiming to deliver work of the highest caliber. My background in customer service is marked by a proven track record of excelling under pressure, effectively selling products and services to a diverse clientele, adeptly managing customer grievances and resolving complex issues with ease. My commitment to excellence is unwavering, and I am dedicated to not only meeting but exceeding expectations in all aspects of my work.

CSO-RETAIL CONCIERGE - UDC, DOHA - Doha

(2024-03)

Community services department resolving complaints efficiently, maintaining high levels of customer satisfaction. Proven ability to communicate effectively

SALES - QATAR DUTY FREE

(2022-01 - 2023-01)

• Ascertain customer needs and wants.
• Recommend and display items that match customer needs.
• Welcome and greet customers.

MARKETING CALL CENTER - BEIN SPORT

(2020-01 - 2022-01)

• Assisting and serving customers.
• Persuading customers to subscribe and assisting client online payment.

JUNIOR ASSOCIATE - UAE EXCHANGE CENTER, ABU DHABI - Abu Dhabi

(2017-08 - 2019-01)

Supporting team operations, handling client interactions, and contributing to project success through effective communication and problem-solving

CUSTOMER SERVICE - NEHAL HOTEL, ABU DHABI - Abu Dhabi

(2015-06 - 2017-01)

Skilled in welcoming guests, handling reservations, addressing inquiries, and resolving concerns promptly to ensure a pleasant and memorable stay.

DIPLOMA DEGREE - HOSPITALITY AND TOURISM - CENTRE DE FORMATION PAR APPRENTISSAGE ESPACE SOCIOÉDUCATIF D'APPUI AUX COMPÉTENCES DES JEUNES