Stevanie Kwan

Dedicated and customer-focused professional with 5 years of experience delivering exceptional service in fast-paced environments. Skilled in communication, problem-solving, conflict resolution, and maintaining a calm, professional demeanor under pressure. Passionate about creating positive customer experiences while ensuring safety, comfort, and adherence to procedures.

Known for strong teamwork, adaptability, and the ability to work effectively with diverse groups of people. Eager to bring a positive attitude, professionalism, and commitment to excellence to a Flight Attendant role.

Flight Attendant /Inflight Service Director - AIR CANADA

(2018-11 - 2024-05)

• Coordinated cabin crew operations, ensuring safe and efficient execution of schedules and operational protocols.
• Communicated effectively with passengers and crew, demonstrating operational awareness and attention to detail.
• Developed problem-solving, prioritization, and stakeholder communication skills in a fast-paced environment.

Sustainability Analyst - Nestlé Nespresso

(2025-01 - 2025-02)

• Collected, validated, and transformed multi-source datasets to calculate KPIs, ensuring accuracy and completeness of all reports.
• Built and maintained interactive Power BI dashboards to monitor operational performance and support decision-making.
• Performed data reconciliation and quality checks, identifying and resolving discrepancies to maintain reliable reporting.
• Standardized data entry processes, reducing manual work and improving efficiency by 30%.
• Prepared reports for cross-functional teams, providing actionable insights for operational improvements.

Marketing Data Analyst intern - Nestlé Nespresso

(2024-09 - 2024-12)

• Migrated 500K+ rows from SAP HANA to Snowflake, maintaining data integrity and consistency across platforms.
• Developed Power BI dashboards and automated reporting processes, saving ~10 hours/week and increasing adoption among teams.
• Conducted data analysis and KPI tracking, ensuring accuracy for decision-making and reporting.
• Collaborated with stakeholders to understand reporting needs, supporting operational efficiency and insights.

Business intelligence intern - Nestlé Nespresso

(2024-05 - 2024-08)

• Managed and delivered 10+ SAP HANA reporting requests, ensuring compliance with reporting standards and deadlines.
• Delivered Power BI dashboards to 3+ departments, coaching users to enable self-service reporting.
• Streamlined reporting processes, improving data accessibility and consistency

Software engineer intern - SOLOTECH.INC

(2023-01 - 2023-04)

• Automated Salesforce workflows and monitored KPIs to ensure accurate operational data and reporting.
• Built a linear forecasting model in Python to project key metrics and support decision-making.
• Developed additional functionality in C# and contributed to mobile app development (React Native).

Bachelor's degree - Computer science and software engineering - Université du Québec à Montréal

Diploma of College Studies - Health Science - Collège Ahuntsic