Tonie Mbugua

Diligent and safety-oriented Driver with over 10 years of experience delivering products as required to various locations. Ability to memorize delivery routes and destinations. Expert in time management and delivering collected payments effectively to the accounts department.

Far-reaching knowledge of vehicle models, including inspection techniques and safety protocols. Exceptional talent with providing customer service and having great time management skills. Maintains a flexible schedule that accommodates for sudden time conscious and unexpected assignments.

Patrolling Driver at Alnasr Star Security Company (2021-09 – Present)

Safety-oriented patrolling and security driver responsible for surveillance, emergency response, and client transportation.

• Drove assigned routes in company vehicle, communicated with dispatchers, assisted stranded motorists and other emergency vehicles.
• Responded to emergency situations promptly acting accordingly, took necessary action on spot when needed.
• Conducted parking lots patrol, access control, customer services, and other safety and security duties as assigned.
• Performed duties with minimal supervision and providing customer service to the client and community I patrol.
• Served as the initial contact for incoming visitors and inbound telephone customers, providing customer service and verifying security credentials.
• Patrolled designated areas to deter criminal activity and surveillance premises of residential and commercial building to ensure security; took perimeter photos to help ensure security of the facility.
• Assisted in the investigation of workplace crashes/injuries and ensured adherence to safety standards and safe workplace practices. Actively improved, promoted and monitored safety. Arranged and documented safety training with initial safety orientation, road tests, DOT vehicle safety checks etc.
• Performed other duties as assigned including oversight of weekend work and special events as required.
• Drove on an as-needed basis, carrying clients to and from facilities and off-site parking locations; maintaining scheduled vehicle runs; conduct on-site inspections.
• Followed relevant safety regulations governing vehicle operation and ensured that passengers followed safety regulations.
• Tested vehicle equipment such as lights, brakes, horns, hoses, fluids, and windshield wipers to ensure proper operations.
• Managed and coached new company drivers by helping them understand their job responsibilities, good driving practices, vehicle maintenance, service delivery plus safety, and transport regulations.
• Praised for maintaining the condition of the assigned vehicle, handling priority shipments, and looking after the necessary documentation details as assigned by the company.
• Handled, directed, and ordered necessary errands efficiently and fulfilled the priority requests made by the company and its associated clients.
• Maintained systematic logs regarding the trips made, mileage covered, checks collected, and invoices generated.
• Maintained complete confidentiality regarding the passengers and materials transported or revealing their destination.

Uber Driver at Uber Taxi Services (2015-03 – 2021-06)

Professional ride-sharing driver providing excellent customer service and efficient route planning using GPS technology.

• Planned efficient driving routes using the uber app and in-depth knowledge of local traffic hotspots, reducing the average journey time by 23% in my first year.
• Maintained vehicle to a spotless standard and performed regular safety checks, scoring 99.5% for passenger environment in 2018.
• Represented the company professionally and provided outstanding customer service, achieving an average satisfaction score of 4.9.
• Communicated clearly with customers to decide the most appropriate route, following verbal instructions when necessary.
• Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety.
• Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied.
• Drove V.I.P. to various destinations upon request, with knowledge of various cities and efficient routes.
• Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations.
• Managed own time and workload by selecting jobs from the company's smartphone app, ensuring that 100% of deliveries or drop-offs and pick-ups arrive on time.
• Greeted customers warmly and used detailed local knowledge to answer their queries, resulting in 98% five-star ratings over three years.
• Planned routes efficiently using the company smartphone app and knowledge of local geography.
• Communicated clearly with control center colleagues to notify them of traffic and other incidents, reducing over-scheduling by 23%.

Taxi Driver at Mowasalat Taxi Company (2013-07 – 2015-06)

Professional taxi driver providing reliable transportation services in the Doha metropolitan area with excellent customer service standards.

• Followed relevant safety regulations governing vehicle operation and ensured that passengers followed safety regulations.
• Tested vehicle equipment such as lights, brakes, horns, hoses, fluids, and windshield wipers to ensure proper operations.
• Managed and coached new company drivers by helping them understand their job responsibilities, good driving practices, vehicle maintenance, service delivery plus safety, and transport regulations.
• Praised for maintaining the condition of the assigned vehicle, handling priority shipments, and looking after the necessary documentation details as assigned by the company.
• Handled, directed, and ordered necessary errands efficiently and fulfilled the priority requests made by the company and its associated clients.
• Maintained systematic logs regarding the trips made, mileage covered, checks collected, and invoices generated.
• Maintained complete confidentiality regarding the passengers and materials transported or revealing their destination.
• Provided clients with reliable transportation to a variety of locations around the Doha metropolitan area and its outskirts.
• Provided superior customer service with a sense of urgency, safety and kindness.
• Showed congenial mature and professional demeanor.
• Built a stronger kinder community with positive social interactions.

Company Driver at Chemlabs Limited Company (2011-07 – 2013-06)

Company driver responsible for cargo transportation, vehicle maintenance, and training of new drivers.

• Loaded and unloaded cargo from truck as well as on and off trailers by hand and with the assistance of a forklift.
• Conducted road tests for new hires and administered our new driver training programs for all required drivers.
• Assisted with training new drivers and all staff when new procedures or changes were implemented on an as needed basis.
• Provided feedback to the Site/Location Manager concerning individual driver performance for their follow-up; provided input to the On-Site/Location Manager pertaining to progressive discipline for drivers not performing.

Driving

Sony Driving School

2008

Kenya Certificate of Secondary

Education (KCSE)

Pehucci Secondary School

2004-2007

Kenya Certificate of Primary

Education (KCPE)

St. Dominic Primary School

1995-2003