Victoria Nicolas

Dedicated and results-driven Clinic Manager with over a decade of experience in healthcare operations, sales, and marketing. Skilled in managing multidisciplinary teams, enhancing patient experience, and driving business growth through strategic planning and partnership building. Proven track record in launching new services, optimizing internal processes, and maintaining high standards of service quality. Known for strong leadership, communication, and problem-solving abilities.

Clinic Manager - Silkor Clinic

(2023-04)

• Managed daily operations and ensured service excellence.
• Prepared and optimized doctors' schedules.
• Oversaw patient flow, follow-ups, and treatment coordination.
• Supervised pharmacy stocks, expiration, and product needs.
• Initiated monthly sales activations and monitored sales KPIs.
• Recruited physicians and staff, planned internal meetings, and evaluated team performance.
• Developed marketing content and coordinated with influencers.
• Handled QCHP compliance and clinic updates.

Clinic Manager - Nuyu Medical Spa

(2017-01 - 2023-12)

• Oversaw the clinic's entire operations, including service quality and business development.
• Led internal recruitment, staff evaluation, and training programs.
• Managed seasonal offers, new devices, and VIP loyalty programs.
• Handled patient complaints and ensured premium service delivery.
• Created and implemented strategic marketing and social media plans.
• Coordinated with physicians and pharmacists for smooth clinical operations.
• Benchmarked competitors and proposed pricing reviews.

Sales Manager - Biologique Recherche

(2016-01 - 2017-12)

• Managed brand representation and product sales strategy.
• Trained teams on product knowledge and upselling techniques.

Customer Service Manager & PR - Byblos Medical Center

(2013-01 - 2016-12)

• Oversaw customer relations and service quality.
• Handled media relations and patient satisfaction follow-ups.

Administrative Assistant - Royal Medical Center

(2012-01 - 2013-12)

Supported clinic administration and coordinated internal departments.

Masters in Business Administration - Business Administration - Arab Institute for Accountants and Legal - AIAL (2023-01 - 2024-12)

Bachelor of Science in Nursing - Nursing - Sainte Famille University (USF) - Lebanon (2008-01 - 2011-12)