Yousuf Ali

Over 12 years of progressive experience within the hospitality Industry, with specific expertise in Room Management, Guest Services, and Implementation, Consolidation/Integration of Business Processes procedures to improve transactional efficiency and proven performance in linking corporate vision with the delivery of desired results through empowerment, development and utilization of people, process and product.

A strong motivator and team player with effective leadership, communication, decision making, problem solving and interpersonal skills, together with a corporate focus and a results-driven attitude.

Activities

· To be responsible for the supervision and coordination of the housekeeping attendants by ensuring that services are available and carried out with the utmost efficiency.

· To study and evaluate the operation of the Housekeeping Department, and suggest improvements to the Executive Housekeeper.

· To assign duties and responsibilities to subordinates.

· To check the store rooms, service rooms and areas to ensure the smooth flow of the Guest supplies.

· To interact with individuals outside the hotel, such as suppliers, contractors, labor relations representations and competitors, source alternative more cost effective suppliers and advise Executive

Housekeeper accordingly.

· To maintain a record of all “rota” cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, and deep cleanings.

· To follow-up on all maintenance requests to ensure timely completion.

· To ensure correct distribution and control of master keys.

· To check the pantry and service rooms and areas to ensure the smooth flow of the Guest supplies and linen.

· To take note of arriving VIP’s and ensure rooms Standards for cleanliness, maintenance and amenity set up..

· To ensure that all equipment is well maintained and handled correctly.

· To ensure that all staff are correctly trained in machinery handling.

· To handle guest complaints in accordance with the hotel policy, reporting all complaints to the

Executive Housekeeper.

· To check the Logbooks and follow up on outstanding matters.

· To assist in taking various inventories.

· To ensure that all employees report for duty punctually wearing the correct uniform and name tag at all times.

· To assist in the building of an efficient team of employees by taking an active interest in their welfare,

safety and development.

· To ensure that all employees provide a courteous and professional service at all times.

· To assist in the training of the employees ensuring that they have the necessary skills to perform duties with the maximum efficiency.

· To supervise the employees within the department ensuring that the correct standards and methods of service are maintained.