Mohammed Zainul Abid

Site Reliability Engineer (SRE) with 3+ years in infrastructure automation (Ansible), cloud (AWS), and observability (Dynatrace, ELK Stack). Proven track record of reducing downtime by 25% and automating 70% of manual tasks through self-healing systems. Passionate about building scalable, resilient cloud infrastructure for Qatarʼs dynamic tech landscape. Holding a valid Qatar work visa.

 Core Specialties:

✓ Infrastructure as Code (IaC) & Cloud Automation (Ansible, Terraform, AWS)

✓ Observability & APM (Dynatrace, ELK Stack, CloudWatch Alerts)

✓ Self-Healing Systems & Auto-Remediation (Ansible Playbooks, Dynatrace APIs)

✓ Linux/Windows Administration & DevOps Practices (VMware, CI/CD Pipelines)

✓ Security & Compliance (SSH Hardening, IAM, Risk Mitigation)

• Site Reliability Engineering, Soft Task (Various Clients)

  February 2024 – July 2025 | Mangalore, India

  Dynatrace Administration

  Installed and configured Dynatrace OneAgents across Linux/Windows environments.

  Implemented Real User Monitoring (RUM), Synthetic Monitoring, and Network Monitoring.

  Used Davis AI and Session Replay for root cause analysis and performance optimization.

  anaged log ingestion, processing rules, and visualization using Dynatrace Log Monitoring.

  Built custom dashboards, alerts, and SLOs using DQL to monitor application performance and reliability.

  Defined Management

  Zones, custom tags, and Business Transactions for role-based access and segmented monitoring.

  Used Dynatrace Configuration API to automate dashboard creation, alert policies, and tagging rules.

  Implemented

  Dynatrace for application performance monitoring and analysis, resulting in improved system reliability and reduced downtime.

  Ansible Automation Expertise:

  Developed and maintained Ansible playbooks and roles for patching, service restarts, and infrastructure provisioning.

  • Automated deployment of Dynatrace OneAgents across 20+ servers using dynamic inventory and secure API authentication.
  • Built auto-remediation workflows triggered by Dynatrace alerts (e.g., restarting MuleSoft apps).
  • Automated AWS infrastructure deployment by developing a Terraform-Ansible pipeline that provisions EC2 instances and configures Dynatrace OneAgent monitoring with secure API authentication, certificate validation, and dynamic inventory management - reducing deployment time by 75% while ensuring full stack observability.
  • Created CI/CD pipelines with Ansible for consistent deployment and rollback strategies.
  • Documented automation processes and created reusable playbooks for team-wide adoption.
  • Implemented SSH hardening and compliance checks using Ansible modules.

  Cloud Infrastructure Expertise

  • Managed AWS environments including EC2, IAM, CloudWatch, and VPC configurations.
  • Implemented secure access controls using IAM policies, key-based authentication, and SSH hardening.
  • Built self-healing workflows for cloud-hosted applications using Ansible and Dynatrace APIs. Troubleshot TCP/IP connectivity issues and optimized cloud resource performance. 
  • Site Reliability Engineering, Quality Kiosk Technologies 

  August 2022 – January 2024 | Mumbai, India

  Dynatrace Responsibilities:

  • Installed, configured, and maintained Dynatrace OneAgent on Linux and Windows servers across environments . Monitored cloud-native applications (Java, Node.js) on EC2 instances with Dynatrace OneAgent for full stack visibility.

  Created custom dashboards, alerts, and reports to monitor application performance, infrastructure health, and business transaction.

  Set up Management Zones, custom tags, and Business Transactions for role-based monitoring and segmentation.

  Configured synthetic monitoring, real user monitoring (RUM), and network monitoring.

  Collaborated with developers to resolve root causes of critical issues, minimizing downtime. •

  Analyzed performance issues using PurePath, Davis AI, and Session Replay.

  Ansible Automation Responsibilities (Auto-Remediation Playbooks):

  • Solid understanding of solutions using Ansible.
  • Collaborated with development and operations teams to establish CI/CD pipelines, integrating Dynatrace and Ansible for comprehensive monitoring and deployment strategies
  • Configured alert-triggered scripts that restart services or trigger Ansible playbooks in response to Dynatrace alerts. ELK Stack Integration:
  • Deployed Elasticsearch clusters for log analytics and built Logstash pipelines (grok patterns) for Linux logs.

  Designed Kibana dashboards, reducing troubleshooting time by 30%.

  • Deployed ELK Stack on cloud infrastructure for centralized log analytics and visualization Using Ansible.

Bachelor of Engineering (B.E) in Computer Science,

Visvesvaraya Technological University (VTU)

CGPA: 7.3/10 (70%) | (Degree attested by Qatar Embassy)