Teller - Gulf Exchange - Doha, Qatar
(2023-11)
- Managed daily cash transactions including deposits, withdrawals, and transfers with high accuracy
- Handled customer inquiries and provided efficient front-line teller services
- Maintained cash balances and ensured proper reconciliation at the end of each shift
- Followed compliance procedures, KYC requirements, and Qatar Central Bank (QCB) policies
- Processed foreign exchange (forex) transactions including currency buying and selling
- Assisted customers with international remittances and cross-border payments
- Monitored exchange rates and ensured accurate transaction processing
- Maintained proper records of international transactions in line with regulatory standards
- Managed and monitored daily cash flow and cash handling operations
- Handled cash transactions and maintained accurate records of all financial activities
QNB ATM Command Center Officer - Al Sraiya Security Services - Doha, Qatar
(2019-07 - 2022-12)
- Monitored and managed QNB ATM operations through the command center across Qatar
- Coordinated QNB ATM maintenance, troubleshooting, and issue resolution to ensure maximum uptime
- Handled cash replenishment processes and ensured accurate balancing of QNB ATM cash levels
- Prepared and loaded QNB ATM cassettes with cash for replenishment across QNB ATM networks
- Verified, counted, and balanced large cash volumes in line with bank procedures
- Responded promptly to system alerts, faults, and service interruptions
- Maintained compliance with security procedures and operational standards
- Worked closely with technical and field teams to support efficient QNB ATM network performance
- Handled inward and outward clearing activities as a operation officer in QNB head office clearing department
- Reviewed financial documents and resolved discrepancies in clearing operations
- Supported daily clearing operations to improve efficiency and reduce processing errors
Customer Service Officer - Apna Microfinance Bank Limited - Sheikhupura, Pakistan
(2017-08 - 2019-07)
- Handled high-volume cash transactions with accuracy, ensuring proper balancing and reconciliation
- Maintained accurate records of all financial transactions in compliance with banking procedures
- Processed inward and outward clearing activities efficiently within deadlines
- Managed account opening process including biometric verification and documentation
- Performed dormant account activation and account maintenance (customer details, signatures, mandates, standing instructions)
- Conducted call-back confirmations to ensure transaction security
- Issued and managed cheque books, including tracking, reminders, and customer delivery
- Processed ATM card issuance, maintenance, and customer follow-ups
- Sent CNIC expiry reminders and ensured compliance updates
- Prepared zero balance letters and reviewed statement of account requests
- Handled TDR issuance, pre-mature closure, and proper file maintenance
- Processed pay orders and maintained registered records
- Provided backup support as a Universal Teller during operations
- Managed courier dispatch (Leopard Courier) and maintained delivery records
- Updated branch notice board items and maintained internal communication support
Relationship Officer - Faysal Bank Limited - Sheikhupura, Pakistan
(2016-05 - 2017-02)
- Biometric verification for account opening
- Account opening process and documentation
- Management of branch notice board updates
- Handling courier dispatch and registered records (Leopard Courier)
- Pay order (P.O) issuance and proper file registration
- Conducting call-back confirmations for transaction security
