Application Operations Engineer (ITSM)

Position: Application Operations Engineer (ITSM)

Location: Bucharest, Romania

Employment Type: Full-time / Outsourcing

Key Responsibilities

• Manage the daily operation, maintenance, and support of enterprise application systems, ensuring system stability and availability.
• Monitor application performance, troubleshoot incidents, and resolve system issues in a timely manner.
• Support application deployment, upgrades, and system changes.
• Maintain operation documents, incident records, and standard operating procedures.
• Provide technical support to internal users and cross-functional teams.
• Conduct system health checks and proactively identify and mitigate potential risks.
• Collaborate with development and infrastructure teams to support application environments.

Requirements

• Bachelor's degree or above in Computer Science, Information Technology, Software Engineering, or related fields.
• Minimum 3 years of experience in application operations, system administration, or IT support.
• Hands-on experience with mainstream ITSM platforms, such as Ivanti, ServiceNow, OpenText, Jira, or similar systems. (Mandatory)
• Familiarity with ITIL processes, including incident, change, and problem management.
• Experience with monitoring and automation tools (e.g., Grafana, Prometheus, Nagios, Ansible) is a plus.
• Knowledge of databases (MySQL, PostgreSQL, Oracle, etc.) and scripting languages (Python, Shell, Java) is preferred.
• Strong troubleshooting, communication, and stakeholder management skills.
• Fluent English communication skills; Chinese or other languages are an advantage.