Program Coordinator

About the Role

Are you a proactive, detail-oriented professional with a passion for coordination and customer satisfaction? Join our dynamic team as a Program Coordinator, where you'll play a key role in enhancing sales, operations, and planning processes. This position is ideal for someone who thrives in a fast-paced environment and enjoys cross-functional collaboration.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with customers.
• Handle complex accounts and ensure timely, accurate communication.
• Lead regular customer calls and provide meeting summaries.

Order & Planning Management

• Process and acknowledge customer orders.
• Continuously review and optimize planning based on capacity and material availability.
• Manage invoicing and ensure compliance with logistic agreements.

Operational & Performance Management

• Drive improvements in delivery and quality performance.
• Analyze forecasts and production orders to ensure alignment with customer needs.
• Resolve invoice discrepancies and provide cost transparency.

Contract & Program Support

• Act as a liaison between internal teams to ensure smooth program execution.
• Support quarterly business reviews and explain data discrepancies.

Sustainability & Compliance

• Promote eco-friendly practices in shipping and documentation.
• Handle RMA requests and ensure proper customs procedures.

Systems, Reporting & Development

• Ensure timely action on KPIs and maintain accurate reporting.

What We’re Looking For

• Education: Bachelor’s degree in Economic Studies or related field (or equivalent experience)
• Experience: 1–3 years in planning, customer service experience is a plus
• Skills: Proficiency in SAP and strong planning capabilities (mandatory)
• Languages:
• Local language – Proficient
• English – Proficient
• Additional languages – a plus

Why Join Us?

• Collaborative and supportive work environment
• Opportunities for growth and development
• Work with international customers and cross-functional teams
• Make a real impact on operational excellence and customer satisfaction