Adrian Constantin

Key Account Manager with 5+ years of experience in B2B and B2C portfolio management, consultative selling, and revenue expansion across telecommunications and business services. At Vodafone, consistently achieved 150–200% of monthly sales targets while managing and developing a broad mixed B2B/B2C client portfolio. Proven track record in upselling, cross-selling, CRM-driven account management, and interim team leadership.

My background also includes customer support, risk operations, payments, SQL-based reporting, CRM usage, and stakeholder communication, supporting a strong mix of commercial execution, analytical thinking, and data-driven decision-making.

Key Account Manager at Vodafone Romania (2023-01 – Present)

Manage and develop a mixed B2B/B2C client portfolio, focusing on client retention, revenue expansion, upselling, cross-selling, and account growth, while consistently achieving 150–200% of monthly sales targets during peak periods.

• Identify growth opportunities across the portfolio by analyzing contract potential, renewal cycles, customer needs, and service usage, supporting account value growth and stronger client retention.
• Increase customer value through consultative selling, tailored telecom solutions, proactive follow-up, upselling, cross-selling, and CRM-driven pipeline management.
• Served as Interim Store Manager for 8 months, leading a team of 6, coordinating daily operations, supporting sales execution, and driving target achievement.

Anti-Fraud, Payments & Risk Analyst at Superbet (2021-10 – 2024-03)

Investigated high-volume suspicious transactions and customer activity reviews, helping reduce fraud exposure and support risk control processes.

• Prepared recurring reports and operational analyses using SQL, CRM, and SharePoint, improving management visibility on fraud trends and enabling faster risk response.
• Managed payment verification workflows while helping minimize transaction-related risk and maintain processing accuracy.
• Supported secure and compliant payment operations through structured case review and investigation.

Customer Support Specialist at Superbet (2019-10 – 2021-10)

Resolved 50+ customer cases daily related to accounts, payments, and platform functionality in a fast-paced environment, maintaining strong customer satisfaction.

• Worked closely with technical and financial teams to handle escalated cases effectively.
• Contributed to improving the internal knowledge base and helping reduce average resolution time through clearer procedures and faster case handling.
• Maintained a customer-focused approach while balancing service quality and operational accuracy.

Recruitment Specialist at BRD – Groupe Société Générale (2018-10 – 2019-10)

Supported end-to-end recruitment for entry-level, customer support, sales, admin and back-office roles.

• Reviewed applications, conducted phone screening and assessed motivation, availability and role fit.
• Coordinated interview scheduling and maintained communication with candidates and internal stakeholders.
• Updated recruitment trackers and candidate statuses with accuracy and confidentiality.
• Assisted with pre-employment documentation and onboarding-related administrative processes.

Inside Sales Representative at ELICOM Call Center (2017-10 – 2018-10)

Delivered strong sales performance in a fast-paced telecom environment, reaching up to 200% of targets during peak periods and ranking among top performers within the team.

• Held interim management responsibilities for 6 months, coordinating team activity and daily operations while leading a team of 10.
• Used CRM tools to improve follow-up and repeat business opportunities.

Real Estate Agent at Orleanu Imobiliare (2016-02 – 2017-03)

Managed property sales and rentals through client communication, negotiation, and follow-up.

• Maintained strong conversion results within short sales cycles.
• Provided market insights and coordinated with clients, banks, and notaries to support smooth transactions.
• Supported clients throughout the sales process, from initial discussions to contract completion.

B.Sc. in Electrical Engineering, Electronics & Telecommunications – Politehnica University of Bucharest (2025)

High School Diploma in Technician in Electrical Installations – Colegiul Mihai Bravu (2014 – 2018)