Andreea Alexandra Radu

Experienced in customer service industry, corporate internal events and office management with a demonstrated history. Skilled in Customer Service, Planning, Communication and Team Working.

Team operations Lead at diconium (2024-08 – Present)

Facilities Manager at Sustainalytics (2020-02 – 2024-08)

4 years 7 months

Culture and Events Coordinator at Sustainalytics (2023-04 – 2024-07)

1 year 4 months

Office Assistant at Exiger (2019-03 – 2020-02)

1 year

Care Center Dedicated Representative Customer Service at TNT (2018-02 – 2019-03)

1 year 2 months

• answering client requests via e-mail or phone
• register orders
• reporting
• solving invoice incidents
• monitoring shipments from pick up to delivery
• calculating refunds for clients

Call Centre Team Leader at eSky.pl S.A. (2016-05 – 2018-01)

1 year 9 months

• Supervising and helping the agents in finalizing their daily tasks.
• Coordinating the team in order to achieve monthly targets.
• Elaborate daily, weekly or monthly reports in order to check team performance.
• Coaching and refresh meetings.
• Checking GDS ques daily
• Maintaining correspondence with clients.
• Meetings to present new procedures
• Give certain tasks to senior agents – claims and difficult situations

Helpdesk agent at eSky.pl S.A. (2012-07 – 2016-05)

3 years 11 months

• Assisting clients before and after buying a plane ticket with information regarding: baggage, check-in, fare rules, special luggage as: animals, minors, sport equipment – for both low cost and GDS flights.
• Managing incoming phone calls and mail
• Processing on request date changes or cancellations of a flight.
• Inform clients about cancelled or delayed flights.
• Solving client claims via e-mail according to company procedures.

Ticketing / Check-in agent at Carpatair (2010-04 – 2011-09)

1 year 6 months

• Selling tickets for all flights (specific GDS system named Gabriel)
• Supervising check-in formalities for all flights
• Assisting boarding of the flights
• Assisting passengers in case of cancelled flights (providing accommodation, rerouting, boarding, disembark)
• Administrative tasks.

Flight attendant diploma in Civil Aviation – Romanian Civil Aviation School (2007 – 2008)

Bachelor's degree in forign languages – Mihail Sadoveanu Highschool (2000 – 2004)