HR Service Delivery Analyst with Spanish
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I am a highly adaptable and resourceful individual with a passion for leveraging technology to solve complex problems and drive innovation. I excel at communicating effectively with diverse audiences and finding creative solutions to challenges. My strong analytical skills and attention to detail enable me to quickly identify and address issues, while my collaborative nature allows me to thrive in team environments.
I am committed to continuous learning and growth, always seeking opportunities to expand my knowledge and expertise. Overall, I bring a combination of technical proficiency, customer-focused mindset, and dedication to excellence that makes me a valuable asset in any role or project
-Transaction Processing
-HR Administration with Spanish language
-Using SAP HCM; SAP S/4 HANA; SAP SuccessFactors; Workday and
-Experience in Pre-Payroll and Payroll processes
-Processing transactions for relevant business processes in various systems and tracking tools
-Time Management processes
-Resolving Human Resources activities, managing every aspect of the employee life cycle, starting from hire process to assisting with payroll management, preparing and reviewing compensation and benefits calculations
-Lead and oversee the entire onboarding process, ensuring a seamless transition for new hires
-Owner of benefits processes and Columbia and Spain Market
-Manage and administer employee benefit programs, including health and life insurance, tickets restaurant administration, study aid, medical insurance plan and other perks
-Ensure uninterrupted HR operations for all the processes (LOA, termination, job data change…)
-Handle HR tasks, inquiries, and issues promptly and effectively as needed -Develop, document, and maintain comprehensive SOPs for HR processes, including onboarding, benefits, payroll, time and attendance, job data change and exit
-Creating matrices, templates, guidelines, to gauge the efficiency and effectiveness of HR processes
-Coordinate and provide data and information to payroll for monthly closing and for other payroll related processes;
-Provide a dedicated and effective HR advisory service to employees that covers absence and health issues, conduct and capability, grievances, organizational change, and all other employee-relations matters
-Being the primary backup for payroll processing, including biweekly and semimonthly updates to employee files, bonus/incentive pay, vacation/sick pay, expense reimbursements, hourly-employee validations, benefits changes, etc
-Analyze data to identify areas for improvement and implement strategies to enhance HR service delivery
-Solving situations related to policies and third party providers or client queries with the help of specific HR procedures -Process trainer for new joiners.
-Stakeholder management (Client calls and collaboration with different teams) -ServiceNow management. SLA and KPI management.
-First point of contact for the client
-Handle employee inquiries, concerns, and grievances, providing guidance and support to ensure fair and consistent resolution
-Perform data entry and research in various systems and tracking tools -Apply knowledge of processes and related systems to assist in identifying, assessing and resolving problems
-Generate reports from SAP HCM and updating them in order to provide them to the client
Master: Faculty of Philosophy-International Development Studies and Ethics of International Relations;
Bachelor Degree: Faculty of Foreign Languages and Literatures, University of Bucharest
