Catalina Balan

I want to work in an environment well trained, where the professional achievements of the individual are properly quantified.

JR HR Specialist - DEUTSCHE TELEKOM SERVICES EUROPE ROMANIA - Timisoara / Romania

(2022-04)

• Administrates data, information, and documents, according to the process and processes them in high quality and in due time; documents them in the management system and communicates towards the customer via standardized channels
• Monitors dates which are relevant for salary payment
• Administrates social security law topics and tax relevant data in the order management system (AMS) and SAP HR
• Fulfills customer orders concerning standardized contract forms and all further necessary documents
• Processes electronical and phone requests via Outlook, order management tool, SAP HR
• Report IT incidents and foster best possible solutions
• Tracks and processes issues and service quality complaints and escalates the issues as necessary following the escalation proces
• Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements
• Works mostly independently within the framework of defined processes
• Ensures one's own orders to be finished in due time for the upcoming payroll run
• Assists other departments based on business needs
• Performs additional tasks assigned by the hierarchical superior related to business nee

Self employee - Self employed - Gunzburg / Germany

(2019 - 2020)

• offered help to the Romanians people in obtaining necessary documents to settle in Germany

Package Coordinator - DHL Post - Gunzburg / Germany

(2017-03 - 2017-11)

• To organize the handling and storage of goods in the warehouse
• To ensure the security of the goods in the warehouse according to the internal procedures
• To record in specific data base the details related to the consignments of shipped goods

Cashier - McDonalds - Moondsee / Austria

(2014-03 - 2017-03)

Practical courses: Technician Analysis on food product, Natural resource and environmental protection

High School Diploma - High School "CSA Barcanesti" (2009 - 2012)

Ausbildung - Assistant in Veterinary Medicine (2013 - 2015)