Cristina Trandafir

I hold both a Bachelor's and a Master's degree in Economics, with specializations in Business Administration and Financial Risk Management. Throughout my studies, I developed a strong interest in foreign languages and enhanced my adaptability and communication abilities.

My professional experience has further strengthened my expertise in SAP, MS Office, and SharePoint, while also sharpening key competencies such as critical thinking and problem‑solving. A strong sense of responsibility and determination has consistently supported me in achieving my goals.

Customer Service Analyst – Quality Department at S.C. AUTOMOBILE DACIA S.A (2024-12 – Present)

Claim for Compensation Procedure Pilot

• Negotiation and direct communication with suppliers on CCP document
• Support and assistance on CCP document applicability
• Close collaboration with the legal, quality and purchasing departments
• Analysis of warranty overdue invoices, contacting suppliers and follow-up for the payment
• Administrator support for access to dedicated quality applications related to Warranty Chargeback Process
• Preparation of necessary reports and analysis done in order to achieve KPI's

Customer Service Analyst – Quality Department at S.C. AUTOMOBILE DACIA S.A (2023-05 – 2024-12)

Facturation Recourse Chargeback Pilot

• Negotiation and direct communication with suppliers regarding warranty claims and applicable conditions
• Various and detailed analysis regarding the incidents and warranty terms
• Follow-up of unpaid invoices and analysis in case of any reclamations
• Negotiation of invoicing terms related to incidents and warranty conditions
• Analysis and presentation of KPIs evolution

Economist – Analysis and Control at Sisteme De Productie Cablaje SRL - Draxlmaier (2021-09 – 2023-05)

Cost analysis and budget monitoring

• Closing the month activities, analyzing the costs and their allocation
• Analysis and reporting of raw material overconsumption
• Communication and informational support for cost center managers
• Analysis and approval of PO - purchasing orders
• Costs reclassification
• Budget monitoring

Assistant Relations and Communication at DPR Draxlmaier Procese de Productie Romania SRL (2021-04 – 2021-12)

Social events and corporate communications

• Social events organization for company's employees
• Writing, editing and translating of announcements and relevant news within the company
• Video recording, photography and editing of video and photo materials
• Communication and maintaining the relationship with media representatives

Sales Agent at Cobalt Invest SRL – Bedoo.ro (2020-09 – 2020-12)

E-commerce and online sales

• Confirmation and registration of the orders - telephone and online interaction with customers
• Work in Shopify and Business Manager
• Evidence of stock - Google Sheets and Excel
• Photo edit and advertising on marketplace

Trainee at Institute for Economic Forecasting (2020-03 – 2020-05)

Statistical data analysis and research methods

• Collection and analysis of statistical data
• The study of quantitative and qualitative research methods
• Collection and analysis of quantitative and/or qualitative data from various sources
• The study of statistical methodologies and their application in practice, through specialized software (Excel, Matlab)

Sales and Promoting Services Agent (Russian) at Key Way Investments LTD (2018-11 – 2018-12)

Customer relationship and sales promotion

• Developing and maintaining relationships with customers
• Promoting the company's products and services
• Actively following up on requests and providing feedback to customers
• Actively participating in trainings organized by the company

Trainee at Garanti Bank S.A (2016-11 – 2016-12)

Banking operations and customer file management

• Study and analysis of the activities and duties of a bank teller
• Working with data and information, completing the financial balance sheet
• Analysis and sorting of customer files

Master Degree in International Business and Economics, Management of International Financial Risk – Bucharest University of Economic Studies (2018-10 – 2020-07)

Bachelor Degree in Business Administration, Faculty of Economic Sciences – Vasile Alecsandri University of Bacau (2015-10 – 2018-07)

High School in Humanistic Profile – Mihai Eminescu Theoretical Lyceum (2012-09 – 2015-05)