Support Product Manager | Technical Support Engineer | QA Specialist | IT Operations Leader
Trimite o ofertă de muncă direct acestui candidat
Support Product Manager, QA-focused service transition specialist and IT Operations Leader with 15+ years of experience across product onboarding, release readiness, global support operations and Enterprise Endpoint support.
Product, Engineering and Support to make services support-ready before launch, owning Jira-based transition governance, accountability, knowledge readiness, training and AI Service Desk compliance. Hands-on expertise spans Windows, macOS, mobile, Endpoint Device Management, Endpoint security, incident/problem management, root-cause analysis, knowledge management and support automation.
Support Product Manager at Oracle Romania (2025-04 – Present)
Responsible for ensuring that new products and services are fully ready to be supported before they go live — coordinating teams across Product, Engineering and Support to align documentation, training, processes and operational requirements. Managed the end-to-end launch readiness process for new services entering Support, tracking milestones, risks and ownership accountability while providing regular status updates to senior leadership.
Team Lead, EMEA IT Support at Oracle Romania (2023-01 – 2025-01)
Led IT support operations, managing a global team of 100+ engineers with 24/7 coverage, workload distribution, performance tracking and service quality compliance.
Senior IT Support Engineer at Oracle Romania (2023-09 – 2025-04)
Provided advanced technical support for Endpoint devices and software in all environments, acting as the internal go-to specialist for complex device management and security issues. Worked directly with Engineering teams to resolve critical incidents and share real-world feedback that led to product improvements.
IT Support Engineer at Oracle Romania (2021-08 – 2023-09)
Provided frontline and second-level IT support to Oracle employees globally, handling incident resolution, escalations and ticket documentation.
Premium Services Delivery Engineer (24/7) at Bitdefender (2019-10 – 2021-08)
Delivered premium remote IT support to business customers worldwide, covering software setup, configuration, security and troubleshooting across Windows, Mac and mobile.
Engineer at PCZONE Online Distributie SRL (2014-01 – 2019-10)
Performed technical maintenance and repair of IT equipment, managed repair workflows and provided customer support for hardware and software issues.
IT Technician at Taurus Group SRL (2010-02 – 2014-01)
Maintained internal IT infrastructure and company network, ensuring system stability.
Master's Degree in Automatic Control & Industrial Informatics – University POLITEHNICA of Bucharest (2014-07)
Bachelor's Degree in Economic-Industrial Engineering – Ecological University of Bucharest (2012-07)
